FAQs
What is the location of the Front Office Manager position?
The Front Office Manager position is located at the Millennium Hilton New York One UN Plaza, which is situated in Midtown Manhattan, closest to the United Nations and half a mile from Grand Central Station.
What is the salary range for the Front Office Manager position?
The salary range for the Front Office Manager position is between $70,000 and $80,000.
What experience is required for the Front Office Manager role?
Ideal candidates should have previous experience in hotel front office leadership, preferably at a property of comparable size and brand.
What are the shift requirements for this position?
Full availability is needed for this position, including overnight availability.
What are the main responsibilities of the Front Office Manager?
Responsibilities include managing all Front Office operations, monitoring and developing team member performance, ensuring compliance with company standards, responding to guest inquiries, initiating up-selling techniques, completing audit procedures, and recruiting and training team members.
What core values does Hilton seek in its team members?
Hilton seeks team members who demonstrate values of hospitality, integrity, leadership, teamwork, ownership, and urgency.
What benefits are offered to team members at Hilton?
Benefits include a competitive salary, best-in-class paid time off (PTO), employee assistance programs, health and welfare benefit plans, a 401(k) with matching, employee stock purchase plan, travel discounts, and access to a variety of educational credentials.
How does Hilton describe its company vision?
Hilton's vision is "to fill the earth with the light and warmth of hospitality," which unites the team to create remarkable hospitality experiences around the world.
Are there any specific skills or knowledge required for this position?
Team members must have current knowledge of hotel products, services, facilities, events, pricing, policies, and knowledge of the local area and events.
What is the focus of the Front Office Manager's role in regard to guest service?
The Front Office Manager is responsible for directing and administering Front Office operations to deliver outstanding guest service and financial profitability. This includes responding to guest inquiries and resolving any concerns promptly and efficiently.