FAQs
What are the primary responsibilities of a Front Office Team Member?
As a Front Office Team Member, your primary responsibilities include providing exceptional customer service, handling check-in and check-out processes, responding to guest inquiries, managing reservations, assisting with administrative tasks, and working closely with other hotel departments to ensure a seamless guest experience.
What qualifications or experience do I need to apply for this position?
The ideal candidate should have previous experience in a customer-facing role, preferably in a hotel or hospitality environment, along with strong communication and interpersonal skills. Familiarity with computer systems and the ability to multitask in a fast-paced environment are also essential.
Are there any benefits for employees at London Croydon Aerodrome Hotel?
Yes, employees enjoy a variety of benefits including discounts on bedroom rates across the Best Western hotel portfolio, shopping discounts, eye care, free legal and money advice, counseling sessions, hospital and death benefit plans, a cycle-to-work scheme, wellbeing support, free meals on duty, and free parking.
What is the work schedule like for this role?
The role requires flexible availability, including the ability to work weekends and holidays as needed.
Is there a meal provided during shifts?
Yes, employees receive free meals on duty.
How does this role contribute to the guest experience?
As the first point of contact for guests, the Front Office Team Member plays a crucial role in creating a memorable and seamless experience by ensuring guest requests and concerns are handled promptly and providing exceptional customer service throughout their stay.
What kind of training or support does the hotel provide for new employees?
The hotel offers training and support to help new employees understand their roles and responsibilities, as well as ongoing training related to customer service and operational procedures to ensure a high standard of guest experience.
Is prior hospitality experience a requirement for this position?
While previous experience in a customer-facing role is preferred, it is not strictly required. Candidates with a strong passion for hospitality and a commitment to providing excellent customer service are encouraged to apply.