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Front Store Supervisor

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Shoppers Drug Mart

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must ensure compliance with policies, train staff, resolve customer issues, manage cash inventory, maintain store image, and demonstrate problem-solving and time management skills.
  • You will train and oversee staff compliance with policies, manage loss prevention, resolve customer issues, maintain store image, and perform cashier duties as needed.

Requirements

  • * Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • * Trains cashiers/merchandisers in job functions
  • * Provides on-going guidance and instruction
  • * Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • * Ensures store employees present proper image to the public in accordance with Uniform Policy
  • * Answers inquiries regarding location of product, rainchecks, etc.
  • * Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • * Promotes the CSI Survey
  • * Ensures shelves are clean and organized with proper rotation
  • * Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • * Ensures standards of housekeeping and store image are maintained
  • * Complies with all Health and Safety requirements
  • * May be asked to perform clerical and banking duties
  • * Complies with all store policies and procedures
  • * Complies with loss prevention policies and procedures and ensures they are executed in the store
  • * Perform other duties as required including Cashier duties when necessary
  • * Planning, Judgement and Decision Making
  • * Independent thinking as it relates to organizing store
  • * Problem solving is essential to ensure customer satisfaction
  • * Computer literate
  • * Organized
  • * Efficient time management skills
  • * Knowledge of products and supplies

Responsibilities

  • Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • Trains cashiers/merchandisers in job functions
  • Provides on-going guidance and instruction
  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Ensures store employees present proper image to the public in accordance with Uniform Policy
  • Answers inquiries regarding location of product, rainchecks, etc.
  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • Promotes the CSI Survey
  • Ensures shelves are clean and organized with proper rotation
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Ensures standards of housekeeping and store image are maintained
  • Complies with all Health and Safety requirements
  • May be asked to perform clerical and banking duties
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the store
  • Perform other duties as required including Cashier duties when necessary

FAQs

What is the primary responsibility of the Front Store Supervisor?

The primary responsibility of the Front Store Supervisor is to manage the customer service functions, including overseeing cash operations, cashier staff, and merchandising to ensure that customer satisfaction is maintained.

What qualifications are necessary for this position?

Required qualifications include planning, judgment, and decision-making skills, independent thinking regarding store organization, and effective problem-solving abilities to ensure customer satisfaction.

What type of experience is preferred for applicants?

Preferred experience includes being computer literate, organized, possessing efficient time management skills, and having knowledge of products and supplies.

Will I receive training for this position?

Yes, the Front Store Supervisor will provide ongoing guidance and training to cashiers and merchandising staff in their job functions.

What are the loss prevention responsibilities?

Loss prevention responsibilities include ensuring all loss prevention standards are implemented, managing daily cash office inventory, cashier tracking, and adhering to PC Optimum procedures.

Is there a dress code for store employees?

Yes, store employees are expected to present a proper image to the public in accordance with the Uniform Policy.

What kind of support can I expect as an employee?

Employees benefit from working for a local business owner while receiving support from a national brand, including access to a purchase discount program, flexible schedules, competitive pay, and online learning opportunities.

Are there opportunities for career growth?

Yes, Shoppers Drug Mart promotes taking ownership of work and encourages employees to find ways to care for patients, co-workers, customers, and the community, which can lead to career advancement opportunities.

How does the company accommodate diversity?

The Associate Owners in the Shoppers Drug Mart network strive to reflect Canada’s evolving diversity in their hiring practices, product offerings, and store culture.

Are accommodations available for applicants with disabilities?

Yes, accommodations are available upon request for applicants and colleagues with disabilities.

Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.