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Fulfillment Analyst

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RELX Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You should be skilled in CRM tools, Microsoft apps, and communication. Problem-solving and client support experience are essential, along with attention to detail and a strong work ethic.
  • You will manage product fulfillment, assist customers with inquiries, handle user changes, process renewals, and address access requests via phone and email.

Requirements

  • Work in a collaborative environment.
  • Basic to intermediate usage for CRM tools like Salesforce.
  • Skilled in working with various Microsoft applications (Word, Excel, Powerpoint, etc).
  • May train new team members and provide input to employee performance evaluations.
  • Excellent written and verbal communication skills both spoken and written.
  • Explains complex information to others in straightforward situations.
  • Ability to identify new initiatives to help improve efficiency.
  • Basic presentation skills.
  • Can work well with various personalities.
  • Ability to coordinate with teams across various locations.
  • Ability to maintain focus and attention to detail in working on repetitive tasks.
  • Problem-solving skills.
  • Works with a moderate level of guidance.
  • Strong client-focused approach to work.
  • Ability to work independently.
  • Meet deadlines while working under pressure.
  • Experience in working directly with clients in a support capacity.
  • Strong work ethic and positive attitude, even in routine responsibilities.
  • Willingness to adjust/rotate schedule when needed.

Responsibilities

  • Fulfillment of Accuity products.
  • Assist Accuity customers in phone and email inquiries.
  • Add/remove/swapping of users.
  • Add/remove of commodities.
  • Change user entitlement access.
  • Suspend/Reinstate subscriptions.
  • Cancellation/Extension of race period.
  • Assisting in 3rd party access requests.
  • Processing seamless renewals.
  • Provide phone and respond to email/cases from a queue.

FAQs

What are the primary responsibilities of a Fulfillment Analyst?

The primary responsibilities include fulfillment of Accuity products, assisting customers with inquiries via phone and email, managing user access, maintaining subscriptions, processing renewals, and handling third-party access requests.

What key skills are required for the Fulfillment Analyst position?

Key skills include the ability to work collaboratively, proficiency with CRM tools like Salesforce, strong Microsoft application skills, excellent communication abilities, and problem-solving skills.

Is experience with clients in a support capacity necessary for this role?

Yes, experience in working directly with clients in a support capacity is required.

What qualifications should applicants have?

Applicants should have the ability to work with various personalities, coordinate with teams across locations, maintain attention to detail, and demonstrate a client-focused approach, along with strong work ethic and positive attitude.

Are there opportunities for growth in the Fulfillment Analyst position?

Yes, the role may involve training new team members and providing input on performance evaluations, indicating opportunities for career development.

What is the company’s stance on equal opportunity employment?

LexisNexis, a division of RELX, is an equal opportunity employer and considers qualified applicants for employment without regard to various protected characteristics.

What is the work environment like for a Fulfillment Analyst?

The work environment is collaborative, requiring interaction with diverse teams and the ability to handle repetitive tasks efficiently.

Will the Fulfillment Analyst need to adjust their schedule?

Yes, there may be a need to adjust or rotate schedules as required.

What tools will a Fulfillment Analyst be expected to use?

A Fulfillment Analyst will be expected to use CRM tools like Salesforce and various Microsoft applications such as Word, Excel, and PowerPoint.

How does the company support candidates with disabilities?

The company is committed to providing a fair and accessible hiring process and offers accommodations as needed; candidates can request support through a dedicated form or contact number.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx