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Full Time Optical Assistant - Highpoint

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Bailey Nelson

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • Quick Apply

AI generated summary

  • You need customer service experience, a passion for eyewear, adaptability in a fast-paced setting, problem-solving skills, teamwork, and availability for a Tuesday to Saturday roster.
  • You will assist customers with frame styling and eyecare needs, engage in training via our learning platform, and enjoy a generous team allowance for BN products.

Requirements

  • Customer Experience - Previous customer service experience is a must, within retail, hospitality or a similar industry where customers’ needs are met through great interactions, product recommendations and exceptional service
  • Optical Experience - while previous experience is a big plus in this role- if you’re willing to learn then please apply
  • Passion - A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store
  • Energy - A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can-do attitude
  • Effectiveness- Ability to effectively manage your time and all operational requirements of your role without ever compromising the customer experience
  • Problem Solving - The ability to use critical thinking and product/optics knowledge to help solve customer vision problems and achieve the best outcome for every customer
  • Team - Passion for building a strong rapport with your fellow team including management, optometrists and our support office team
  • Drive- A true love of achieving and driving results through excellent customer service
  • MUST be available 38 hours a week and able to work a Tuesday to Saturday roster

Responsibilities

  • You will join Bailey Nelson as an Optical Assistant, a role where you can make a real difference to meeting customers' frame styling and eyecare needs.
  • Access to our world-class web-based learning platform to keep you in the know with all things BN and to streamline training and communication.
  • A generous team allowance so you can strut your stuff in and out of store in the latest BN products.
  • A leadership team who genuinely cares about our people and is committed to your engagement and development.

FAQs

What is the job title for the position at Bailey Nelson?

The job title is Full Time Optical Assistant.

Where is the position located?

The position is located at our store in Highpoint.

What experience is required for this role?

Previous customer service experience is a must, preferably in retail, hospitality, or similar industries. While optical experience is a plus, a willingness to learn is also welcome.

What are the working hours for this position?

The position requires availability for 38 hours a week with a Tuesday to Saturday roster.

What types of training and support are provided?

Employees will have access to a world-class web-based learning platform for training and communication, as well as support from a leadership team committed to engagement and development.

Are there any benefits included with this job?

Yes, there is a generous team allowance for Bailey Nelson products, which allows you to showcase the latest eyewear in and out of the store.

Is diversity valued within the company?

Yes, Bailey Nelson is committed to creating a diverse, inclusive, and welcoming workplace for all employees and values the unique perspectives and experiences they bring.

What qualities do you look for in a candidate?

We are looking for candidates with a genuine passion for customer experience, energy in a fast-paced environment, effective time management, strong problem-solving skills, and the ability to build rapport with team members.

How should candidates apply for this job?

Candidates should send their resumes to express why they are the perfect fit for this role.

Is there room for growth within the company?

Yes, the leadership team is committed to employee engagement and development, indicating there are opportunities for growth within the company.

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Bailey Nelson

Australian eyewear company from Bondi Beach, NSW. Now with over 100 stores across Australia, New Zealand and Canada

Retail & Consumer Goods
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Bailey Nelson is a company that designs, manufactures, and retails stylish and affordable eyewear, including glasses and sunglasses. Their ultimate mission is to change the way people see the world by making high-quality, fashionable eyewear accessible to everyone. Bailey Nelson's purpose is to combine exceptional craftsmanship with modern design, providing customers with a personalised and enjoyable shopping experience, both in-store and online, while fostering a sense of confidence and individuality through their products.