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Full Time Retail Sales Advisor (40 hours) - Swatch Grafton Street, Dublin *New Store*

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Swatch Group

Sep 14

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You should be passionate about leadership, driven to meet KPIs, focused on customer experience, and able to develop team members. Retail experience and multiple languages are preferred.
  • You provide excellent customer service, promote products, assist in store management, ensure compliance with policies, train colleagues, and maintain a clean, organized sales environment.

Requirements

  • Essential
  • Passionate to lead, motivate and engage a team
  • Driven to improve conversion and ensure the store and team meet KPIs
  • Enjoys developing team members, with the ability to provide constructive and positive feedback
  • Passionate about providing the highest level of customer experience, leading by example for other team members
  • Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
  • Preferred
  • Previous experience in retail and/or fashion accessories
  • Have experience dealing with international customers
  • Ability to communicate in multiple languages
  • Previous Supervisory experience

Responsibilities

  • To provide service to customers, promote Swatch products and meet sales targets.
  • To assist the manager in running the shop floor and deputise for the manager and assistant manager.
  • Greet and serve all customers providing a fast friendly service.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other Swatch products.
  • Provide reliable information to customers in all matters relating to guaranteed and after sales service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly sales targets.
  • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required.
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • All transactions to be handled in a responsible and secure way.
  • Accurate reporting of all administration and stock control.
  • Collation of sales figures.
  • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
  • Ensure the store is kept clean and presentable at all times.
  • Delegate tasks to colleagues to ensure productivity during peak trade.
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
  • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
  • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
  • Be familiar with international customer’s customs and culture.
  • Attend regular training programmes.
  • Confidently deliver product knowledge and train colleagues on upcoming collections.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.
  • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
  • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
  • Assist the store management team to lead and inspire your colleagues.
  • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.

FAQs

What is the job title for this position?

The job title is Full Time Retail Sales Advisor.

Where is the new store located?

The new store is located on Grafton Street, Dublin.

What are the working hours for this position?

The working hours are 40 hours per week.

What is the main responsibility of the Retail Sales Advisor?

The main responsibility is to provide service to customers, promote Swatch products, and meet sales targets.

What type of salary package does Swatch offer?

Swatch offers a competitive salary package.

Are there any employee discounts?

Yes, there are generous employee discounts and staff sales.

Does Swatch provide health care benefits?

Yes, Swatch offers private health care.

What training opportunities are available for employees?

There are career development and training opportunities available.

What kind of environment will I be working in?

You will be working in a retail environment focused on providing high-quality customer service.

Is experience in retail preferred for this position?

Yes, previous experience in retail and/or fashion accessories is preferred.

Does the position involve supervisory responsibilities?

Yes, the Retail Sales Advisor may act in a more senior capacity when the Store Manager and/or Assistant Manager are not present.

How does Swatch support employee mental health?

Swatch offers an Employee Assistance and Mental Health Platform.

Is knowledge of multiple languages preferred for the role?

Yes, the ability to communicate in multiple languages is preferred.

Are there opportunities for career advancement within the company?

Yes, there are opportunities for career development and advancement within the company.

Can you describe the company culture at Swatch?

Swatch promotes a culture of teamwork, high customer service standards, and employee development.

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Swatch Group

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.