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Full Time Supervisor, Kurt Geiger, Edinburgh

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Kurt Geiger

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh
  • Quick Apply

AI generated summary

  • You must ensure top customer service, support sales targets, maintain store presentation, be fashion-savvy, train the team, handle queries, and represent our luxury brand impeccably.
  • You will ensure top-notch customer service, assist in achieving sales targets, maintain visual standards, train the team, manage performance, control the sales floor, and handle customer queries.

Requirements

  • Ensure customer service is of the highest standards at all times
  • Ensure you support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
  • Ensure your area maintains excellent visual presentation which is consistent with company guidelines
  • Be an expert in fashion and latest trends
  • Support management in training and developing team to maximise sales
  • Support in performance management of team
  • Support with floor control
  • Assist in customer queries and complaints to ensure customer satisfaction
  • Experience at a similar management level
  • To be a customer service ambassador
  • Proven ability to drive sales and team
  • To be immaculately presented and representative of our luxury/fashion forward brand in every way

Responsibilities

  • Ensure customer service is of the highest standards at all times
  • Ensure you support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
  • Ensure your area maintains excellent visual presentation which is consistent with company guidelines
  • Be an expert in fashion and latest trends
  • Support management in training and developing team to maximise sales
  • Support in performance management of team
  • Support with floor control
  • Assist in customer queries and complaints to ensure customer satisfaction

FAQs

What are the primary responsibilities of the Full Time Supervisor at Kurt Geiger?

The primary responsibilities include ensuring high standards of customer service, supporting the Store Manager in achieving sales targets and operational goals, maintaining excellent visual presentation, being knowledgeable about fashion trends, and assisting with team training and performance management.

What qualifications are required for this position?

Candidates should have experience at a similar management level, a strong customer service orientation, proven ability to drive sales and manage a team, and should be immaculately presented, reflecting the luxury/fashion-forward brand.

What kind of working environment can I expect at Kurt Geiger?

Kurt Geiger fosters an inclusive and creative working environment, empowering team members to express themselves while upholding the brand's core values of kindness, diversity, and equality.

What benefits are offered to Full Time Supervisors at Kurt Geiger?

Benefits include a competitive basic hourly rate, a generous bonus structure, amazing employee discounts, and access to fabulous shoes.

How does Kurt Geiger encourage team development?

Kurt Geiger supports team development through training and performance management initiatives, aimed at maximizing sales and enhancing customer service.

What does the company prioritize regarding customer interaction?

The company prioritizes delivering the highest standards of customer service and ensuring customer satisfaction through effective handling of queries and complaints.

Is there a focus on visual merchandising within the role?

Yes, maintaining excellent visual presentation consistent with company guidelines is a critical responsibility of the Full Time Supervisor.

What kind of sales targets does the Supervisor need to achieve?

The Supervisor will support the Store Manager in achieving store and company sales targets, contributing to overall operational goals.

Does Kurt Geiger have a clear commitment to diversity and inclusion?

Yes, Kurt Geiger emphasizes love, diversity, change, equality, kindness, freedom, and unity against racism as core principles of the brand.

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Kurt Geiger

We are a leading London-based footwear and accessories brand putting creativity and kindness at our core.

Fashion & Arts
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Kurt Geiger is a leading London-based footwear and accessories retailer powered by creativity and kindness. For over fifty years, Kurt Geiger’s in-house team of shoe and accessory designers have endeavoured to embolden customers through statement styles underpinned by London’s vibrance and authenticity. Its ultimate mission to create a kind, diverse and inclusive fashion community propels the regular launch of kindness-driven initiatives supporting people, charities and global movements. Kurt Geiger’s owned brands for women, men and children consist of Kurt Geiger London, KG Kurt Geiger and Miss KG. The company has over 70 stores and 530 concessions worldwide and a global customer base extending across North America, Europe, China, Australia and the Middle East. At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Though prejudice prevails in our world, it is not welcome in our workplace, and ensuring the equality of all our people processes to recruit a diverse workforce remains paramount. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.