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GDS Service Designer (Must have current SC)

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Amber Labs

1mo ago

  • Job
    Full-time
    Senior Level
  • London

AI generated summary

  • You must have SC clearance, knowledge of ITIL 3/4, GDS service design, agile/waterfall methods, ITSM/ITOM experience, ServiceNow tooling, and workflow/process mapping skills.
  • You will design service offerings, translate client requirements into actionable designs, and manage complex service chains across multiple providers for technical service fulfillment and support.

Requirements

  • Knowledge of ITIL 3/4.
  • Combination of agile and waterfall project delivery methods.
  • Expert knowledge to GDS standard for service design and delivery.
  • Good knowledge and experience of both ITSM and ITOM operating models.
  • Worked on operating models and tooling capabilities, with an emphasis on ServiceNow.
  • Good experience in workflow mapping, process modelling and process design in the back office service delivery space.
  • You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a combination of different providers engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains.
  • This role at Amber Labs is a 12 month FTC, and all employees are required to have current SC clearance and meet the Baseline Personnel Security Standard (BPSS).

Responsibilities

  • - The GDS Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue.
  • - The emphasis on this role is to translate client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided.
  • - You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control.
  • - There will be a combination of different providers engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains.

FAQs

What is the duration of the contract for the GDS Service Designer position?

The position is a 12-month fixed-term contract (FTC).

Is current SC clearance required for this role?

Yes, all candidates must have current SC clearance to be eligible for this role.

What is the company culture like at Amber Labs?

Amber Labs prioritizes collaboration, empowering autonomy, promoting experimentation, and facilitating rapid learning to deliver exceptional value to clients.

What knowledge should candidates have regarding service design?

Candidates should have expert knowledge of GDS standards for service design and delivery, as well as experience in ITIL 3/4 and both ITSM and ITOM operating models.

Are there specific tools or platforms that experience is preferred in?

Yes, experience with ServiceNow is emphasized, particularly in relation to operating models and tooling capabilities.

What are the working methods expected for this role?

A combination of agile and waterfall project delivery methods is expected for this position.

What benefits do employees receive at Amber Labs?

Employees receive benefits such as private medical insurance, a pension plan, 25 days of annual leave, access to an employee rewards platform, and a flexible work environment.

Is there an emphasis on diversity and inclusion within the company?

Yes, Amber Labs is committed to fostering an inclusive and equitable workplace and prohibits all forms of harassment and discrimination.

Are candidates requiring sponsorship eligible to apply?

No, at this time, Amber Labs is unable to consider candidates who require sponsorship or hold a visa of any type.

What is the interview process for this position?

The interview process typically consists of two stages, with a possible third stage involving a conversation with the company Partners if deemed necessary.

Amber Labs

A data and technology obsessed specialist consultancy.

Consulting
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Amber Labs is a partnership of highly-skilled consultants and technologists. We specialise in the evolution of Data Engineering, Cloud and Analytics. We focus on delivering value from our client’s data using innovative approaches that reduce risk and delivery time, and that we are constantly improving through R&D. Amber Labs was founded on three key principles: An employee first internal culture, through diverse investment and exciting opportunities for our team, and a partnership structure ensuring everyone has an opportunity to share in the success of Amber Labs. Persistent analysis to identify opportunities to develop artefacts, accelerators and automation that allow rapid deployment of highly-technical solutions to the cloud or on-premise for our clients. Consistent investment into our ADM (Amber Labs Delivery Methodology -underpinned by Agile Methodology) to ensure we maximise velocity, quality and value.