General Manager

Buzz Bingo

Sep 19

Applications are closed

Job
Full-time
Senior Level
Hospitality & Retail
People, HR & Administration
Manchester

Requirements

You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
You bring business awareness to decision making and understand the commercial drivers of the business
A relentless focus upon customer service standards with strong attention to detail
A flexible approach to managing, motivating and influencing
Effectively involves the team in maintaining standards and solving problems
Self-aware and welcomes constructive feedback
You are prepared to make tough people decisions
Committed to your own and other's development
You are able to manage and drive new initiatives through others
Keep the focus on customer service even when under pressure and show resilience
You consistently invite and respond to customer feedback
A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+

Responsibilities

Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
Implement centrally generated brand strategy flawlessly at a local level
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Formulate the Club’s local strategic plan
Effectively communicate the Club and company strategy to the team
Provide clarity of performance expectations through regular feedback and performance reviews for the team
Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club
Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
Ensure that the team critically evaluate the feedback received from all Customers and respond to this
Have a highly visible presence in all areas of the Club at peak trading times
Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

FAQs

What is the salary range for the General Manager position?

The salary for the General Manager position is up to £50,000 depending on experience.

What are the working hours for this role?

This is a Full Time role, and you will work across all opening hours of the business.

What benefits are offered to General Managers at Buzz Bingo?

Benefits include access to Help@Hand and Thrive App for wellbeing, My Eva for financial advice, Buzz Brights Apprenticeships, Buzz Learning platform, mental health advocacy, staff discounts, referral schemes, and a pension scheme.

What responsibilities will I have as a General Manager?

Responsibilities include holding performance reviews, implementing brand strategies, ensuring adequate staffing, formulating strategic plans, providing team feedback, recruiting and retaining a service-oriented team, and ensuring compliance with health and safety regulations.

What qualifications or experience are required for this position?

A track record of delivering high levels of customer service and profit within the leisure, hospitality, or retail industry is required.

Is there a minimum age requirement for applicants?

Yes, applicants must be 18 years or older.

How does Buzz Bingo support staff development?

Buzz Bingo offers access to Buzz Brights Apprenticeships, a digital learning platform with numerous online courses, and encourages personal development through regular feedback and performance reviews.

What values does Buzz Bingo emphasize within the team?

Buzz Bingo emphasizes exceptional customer service, teamwork, business awareness, resilience under pressure, and a commitment to compliance with gaming and licensing laws.

What should I expect during the application process?

Expect an evaluation of your experience in customer service and leadership, as well as discussions about how you can contribute to maintaining high standards and achieving business goals.

Is prior experience in gaming or bingo necessary for this role?

While not explicitly stated, a commitment to gaining comprehensive knowledge of gambling and licensing laws is crucial, suggesting that familiarity with the industry would be beneficial.

Buzz Bingo

We're proud to be the UK's biggest bingo club on the high street.

1001-5000

Employees

2018

Founded Year

Mission & Purpose

Buzz Bingo is a leading UK-based bingo operator that offers a variety of bingo games across numerous venues nationwide and online. Their ultimate mission is to provide entertaining and inclusive bingo experiences that bring people together in a fun and social environment. The purpose of Buzz Bingo is to celebrate the tradition of bingo while evolving to meet the modern preferences of players through digital platforms and innovative game offerings. They aim to foster a sense of community among players, promoting responsible gaming practices and delivering exceptional customer service to ensure enjoyable and memorable bingo experiences for all participants.