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General Manager

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Compass Group

28d ago

  • Job
    Full-time
    Senior & Expert Level
  • Healthcare
    Facilities Management
  • London

AI generated summary

  • You need experience managing large operational teams, strong commercial acumen, leadership skills, service delivery expertise, financial management abilities, and knowledge of Health and Safety standards.
  • You will ensure high service delivery standards, execute business plans, coach managers on financial performance, maintain client relationships, and uphold health and safety policies.

Requirements

  • Proven experience in managing large-scale operational teams within a healthcare or similar environment.
  • Strong commercial acumen and experience in managing client and contractual relationships.
  • Excellent leadership and people management skills.
  • High-level technical skills in service delivery across multiple functional areas.
  • Strong financial management and business planning capabilities.
  • Excellent communication and relationship-building skills.
  • In-depth understanding of Health and Safety policies and standards.

Responsibilities

  • Service Delivery: Ensure services are delivered to the high standards detailed in the contract specifications through the application of high-level technical skills across various functional activities.
  • Business Plan Execution: Deliver elements within the business plan to achieve the current year’s performance targets.
  • Annual Plans: Develop and implement the annual business, financial, and people plans for the contract.
  • Penalty Minimization: Ensure service delivery meets or exceeds agreed levels to minimize financial penalties under the Penalty Mechanism System.
  • Financial Coaching: Coach and support General Managers in achieving financial delivery in their respective roles.
  • Relationship Management: Maintain effective internal and external client and user relationships.
  • Health and Safety: Ensure delivery of Health and Safety policies and standards across all services.

FAQs

What is the working schedule for this position?

The working schedule is 40 hours per week, Monday to Friday, with very occasional weekends.

Is NHS or healthcare experience required for this role?

Yes, NHS or healthcare experience is preferable.

What are the main services supervised by the General Manager?

The General Manager will oversee services including patient and retail catering, cleaning, portering, security, pest control, linen, and helpdesk services.

What is the purpose of this role?

The purpose of the role is to lead and develop the Portering, Logistics, Cleaning, Catering, and Security operational teams while managing client and contractual relationships in a commercial manner.

Are there any specific qualifications required for this position?

Yes, candidates should have proven experience managing large-scale operational teams in a healthcare environment, strong commercial acumen, and excellent leadership and people management skills among others.

What does the benefits package include?

The benefits package includes a contributory pension scheme, career growth programs, access to a Digital GP, travel discounts, food shop discounts, cinema ticket discounts, cash rewards on spending, wellness and mindfulness classes, and sharing of discounts with family and friends.

How does this role contribute to financial performance?

The General Manager is responsible for delivering elements within the business plan to achieve performance targets, coaching other General Managers in financial delivery, and minimizing financial penalties through service delivery.

What approach does the company take towards diversity?

Compass Group UK&I is committed to fostering an inclusive environment where diversity is celebrated, and all team members are empowered to reach their full potential.

How do I apply for this position?

You can apply for this position by referencing the job reference number provided in the job description (com/2711/96279008/52669755/R/SU) on the appropriate application platform.

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Compass Group

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.