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Global Command Center Operator

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Pfizer

17d ago

  • Job
    Full-time
    Junior Level
  • Logistics
  • Madrid
    Remote
  • Quick Apply

AI generated summary

  • You need a bachelor’s in business, 2+ years in pharma logistics, proficiency in MS tools, strong analytical skills, and shift availability for 24/7 operations. Adaptability and problem-solving are essential.
  • You will monitor alarms, coordinate with stakeholders, respond to emergencies, document incidents, analyze data, maintain systems, and develop training materials.

Requirements

  • • Education: Bachelor’s degree in business administration, Supply Chain or Logistics.
  • • Experience: 2+ years in the pharmaceutical industry with expertise in transportation, logistics and supply chain. Experience in Control Tower, Command Center or Call Center roles is preferred.
  • • Digital Tools: Proficiency in all standard MS applications.
  • • Technical proficiency in transportation, supply chain, cold chain logistics, trade & customs, compliance.
  • • Collaboration, effective communication, responsibility, and honesty.
  • • Manage high-pressure situations with tenacity, resiliency, and ownership.
  • • Critical thinking, problem solving, and attention to detail.
  • • Time management and organizational skills.
  • • Willingness to learn, adaptability, and flexibility.
  • • Strong analytical skills for synthesizing data to aid decision-making.
  • • Availability to work in shifts to support 24x7x365 operational coverage.

Responsibilities

  • Logger Monitoring: Continuously oversee alarm systems, data, and shipments from internal/external plants through to market customs clearance and delivery, expanding scope as capability grows.
  • Coordination and Communication: Identify stakeholders and ensure timely, accurate communication for operational continuity.
  • Intervention and Emergency Response: Activate response processes, track actions, communicate critical information, and minimize impact of incidents.
  • Post-intervention Processes: Document incidents, streamline resolutions, categorize outcomes, and initiate Claims Management.
  • Data Analysis: Analyze historical data to identify trends, improve practices, and enhance decision-making.
  • System Maintenance: Maintain GCC system functionality, suggest enhancements, and assess automation opportunities.
  • Training and Documentation: Develop training materials, standard operating procedures, and update operation rulebooks.

FAQs

What are the primary responsibilities of a Global Command Center Operator?

The primary responsibilities include monitoring logistics operations, coordinating and communicating with stakeholders, responding to incidents, documenting resolutions, analyzing historical data, maintaining the GCC system, and developing training materials.

What qualifications are needed to apply for the Global Command Center Operator position?

A Bachelor’s degree in business administration, Supply Chain, or Logistics is required, along with 2+ years of experience in the pharmaceutical industry, preferably in transportation, logistics, or supply chain roles.

Is experience in a Command Center role necessary for this job?

While not mandatory, experience in Control Tower, Command Center, or Call Center roles is preferred for applicants.

What digital tools should a Global Command Center Operator be proficient in?

Proficiency in all standard MS applications is required.

What type of skills are essential for this role?

Essential skills include technical proficiency in transportation and logistics, effective communication, critical thinking, problem-solving, time management, strong analytical skills, and the ability to manage high-pressure situations.

What is the work schedule for this position?

The position requires availability to work in shifts to support 24x7x365 operational coverage.

Is training provided for this role?

Yes, training materials, standard operating procedures, and operation rulebooks will be developed and updated as part of the role.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for career advancement as the role involves continuous learning and skill development in a dynamic environment.

Can I expect to work in a diverse team?

Yes, the role involves working within a cross-cultural team, promoting diversity and collaboration.

Does Pfizer comply with equal employment opportunity legislation?

Yes, Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Pfizer

Pharmaceutical Manufacturing

Science & Healthcare
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Pfizer is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative healthcare solutions. They are committed to improving the health and well-being of people around the world. Pfizer's mission is to be a leading force in the fight against diseases and to provide access to safe, effective, and affordable medicines. Their purpose is to make a positive impact on society by advancing medical science, developing breakthrough therapies, and collaborating with healthcare professionals and partners to address unmet medical needs. With a focus on research, development, and the production of pharmaceutical products, Pfizer plays a vital role in shaping the future of healthcare and improving patient outcomes.