FAQs
What is the main focus of the Global Customer Advocacy Program Manager role at Digital Realty?
The primary focus of the Global Customer Advocacy Program Manager role is to develop and manage customer advocacy content and strategies to showcase customer success stories, ensuring alignment with the company's corporate messaging objectives and value propositions.
How many years of marketing and writing experience are required for this position?
Candidates are expected to have 8+ years of marketing and writing experience, with at least 2+ years specifically in customer advocacy marketing within a global B2B marketing context.
What types of content will the Program Manager be responsible for creating?
The Program Manager will be responsible for creating customer advocacy content such as case studies, customer stories, videos, webinars, and more.
What will be involved in the content creation process for this role?
The content creation process involves collaborating with cross-functional teams to create briefs, outlines, conducting interviews, writing and editing content, and managing approvals from internal and external stakeholders.
Will the Program Manager need to analyze the success of customer marketing initiatives?
Yes, the Program Manager will analyze the success of customer marketing initiatives and provide regular reports to the marketing leadership team.
What educational background is preferred for applicants?
A Bachelor's degree in Marketing, Communications, or a related field is preferred, or equivalent relevant experience.
What skills are essential for succeeding in this role?
Essential skills include excellent written and verbal communication skills, strong organizational abilities, attention to detail, and experience writing about technical products or solutions.
What is the work environment like for the Global Customer Advocacy Program Manager?
The work environment is collaborative, inclusive, and supportive, allowing team members to bring their whole selves to work while also providing opportunities for professional development and growth.
Does Digital Realty offer competitive compensation for this role?
Yes, Digital Realty offers a highly competitive compensation package along with excellent benefits, recognizing and rewarding employee contributions aligned with the company's goals.
What type of industry knowledge is considered a bonus for applicants?
Existing knowledge in the data center industry is considered a bonus for applicants applying for this position.
How does Digital Realty emphasize diversity and inclusion in its hiring practices?
Digital Realty is committed to being an equal opportunity employer and ensures that all applicants receive consideration for employment without discrimination based on various factors, including race, gender, disability, and veteran status.