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Global HR Shared Services Senior Manager

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BCG Platinion

1mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
  • Lisbon

AI generated summary

  • You must have a relevant degree, 10-12 years in HR shared services, strong analytical and interpersonal skills, project management experience, and proficiency in Excel, PowerPoint, and HR systems.
  • You will lead HR processes, monitor KPIs, optimize workflows, ensure data accuracy in Workday, resolve queries, develop strategies, and establish the Lisbon team.

Requirements

  • Building Relationships and Collaboration:
  • Build partnerships with stakeholders within business units, functional departments, and other teams.
  • Work within culturally diverse teams, fostering relationships to drive consensus and alignment across stakeholder groups.
  • Problem Solving, Analytical Skills, and Decision Making
  • Identify opportunities and propose projects to improve processes and systems.:
  • Solve day-to-day operational issues using strong analytical skills to meet user, business, and group requirements.
  • Organize and prioritize work across a broad range of topics, effectively managing ambiguity, competing priorities, and constraints.
  • Work Management, Organization, and Planning:
  • Manage and organize the growing resources of the team to ensure availability when needed.
  • Keep system training documentation up to date for key stakeholders.
  • Customer and Business Focus:
  • Be pragmatic, exhibit high energy, and demonstrate personal and professional self-confidence.
  • YOU BRING (EXPERIENCE & QUALIFICATIONS):
  • A Bachelor’s or Master’s degree in Business, Human Resources, Organization Development, or a related field is required.
  • Minimum of 10-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
  • Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle.
  • A track record of reliable delivery and continuous improvement in a shared service environment.
  • Knowledge of HR compliance, administration, generalist activities, and management information (MI) reporting.
  • Strong understanding of Data Protection legislation and experience managing data requests.
  • Exceptional interpersonal skills, sound judgment, and the ability to juggle competing priorities.
  • Ability to influence leaders and build relationships across the organization.
  • Project management experience to deliver operational excellence.
  • Comfort working in detail while understanding the big picture.
  • Strong Excel and PowerPoint skills; experience with Slack, Trello, Egnyte, HR Management systems like Workday, and Case Management software is a plus.
  • Flexibility to support a diverse, international set of stakeholders and willingness to be flexible with office timings.

Responsibilities

  • Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.
  • Maintain and monitor service level KPIs and SLAs for all processes.
  • Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
  • Administer and maintain Workday data points to ensure 100% data accuracy and integrity.
  • Manage and resolve escalated queries within defined timelines and organizational guidelines.
  • Harmonize HR processes across business units/geographies and identify opportunities for optimization.
  • Achieve targets and performance standards expected from the Shared Services organization.
  • Participate in internal and external audits as required.
  • Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.
  • Identify and implement service improvement activities using process improvement methodologies and innovative thinking.
  • Understand business goals and market trends to recommend and influence new approaches.
  • Represent GS New Delhi within the wider Global HR community.
  • Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.
  • Establish the HRSSC Lisbon team.

FAQs

What are the main responsibilities of the Global HR Shared Services Senior Manager?

The main responsibilities include leading HR operational processes across the employee lifecycle, maintaining service level KPIs and SLAs, resolving escalated queries, harmonizing HR processes, managing a team, and developing future-focused HR Shared Services strategies.

What qualifications are required for this role?

A Bachelor’s or Master’s degree in Business, Human Resources, Organization Development, or a related field is required, along with a minimum of 10-12 years of progressive experience in a global and matrixed environment.

What experience is preferred for the candidate applying for this position?

Candidates should have experience in managing and leading teams in an HR shared service environment, a track record of reliable delivery and continuous improvement, knowledge of HR compliance, and project management experience.

Is knowledge of any specific HR software required?

Yes, strong Excel and PowerPoint skills are required, along with experience using HR Management systems like Workday, and familiarity with project management and case management software such as Slack, Trello, and Egnyte is a plus.

Will this role require working with international teams?

Yes, this role involves partnering with stakeholders across different geographies and requires flexibility to support a diverse, international set of stakeholders.

How important are communication and interpersonal skills for this role?

Exceptionally important; the candidate must have strong interpersonal skills, sound judgment, and the ability to influence leaders and build relationships across the organization.

Are there opportunities for process improvement in this role?

Yes, the role emphasizes continuous process improvement and encourages the identification and implementation of service improvement activities using innovative thinking and process improvement methodologies.

Is there a specific location for this position?

Yes, this position is based in our Lisbon office.

How does this role contribute to the overall HR strategy?

This role contributes by developing a future-focused HR Shared Services strategy, continuously evaluating the HRSSC service with feedback, and aligning HR operational processes with organizational goals.

What is the expected team size for the HR Shared Services Lisbon team?

The position involves establishing and scaling the HR Shared Services Lisbon team as operations grow, but specific team size details are not provided in the job description.

BCG Platinion

We unlock your digital potential and ignite change

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

At BCG Platinion, we support our clients in their major digital initiatives with cutting-edge tech expertise. We lead tech transformation and innovation, accelerate end-to-end digital transformation and support enterprise resilience, as well as functional competitive edge. We bring technology into the boardroom and shape strategy decisions with unbiased expertise, by combining deep tech, digital and business knowledge in addition to leveraging fit for purpose and eco-advantage technologies. Our team is comprised of over 1000+ IT, data, cyber experts and architects supporting our clients around the world. Working across all industries and sectors, we have delivered over 2,000 projects in the last two years alone. BCG Platinion was founded in 2000. Since then, we have grown continuously and successfully. Today we have offices in 45+ cities worldwide.