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Global HR Shared Services Specialist

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BCG Platinion

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • Lisbon

AI generated summary

  • You need 6+ years in HR, a degree, skills in Workday, global HR ops, MS Office, and fluent English & Portuguese. Be detail-oriented, reliable, and a strong communicator in a diverse environment.
  • You will manage employee data, support onboarding, maintain compliance, handle requests, generate reports, track probation periods, and assist with HR processes while supporting the team’s operations.

Requirements

  • Service-oriented, flexible and able to work under pressure with amazing attention to details
  • Structured way of working, able to multitask
  • Demonstrates accountability, ownership and ability to handle confidential information
  • Reliable, timely and flexible
  • Demonstrates a concise and effective style in oral and written communication
  • Ability to work in a highly matrixed organization
  • Flexibility to support the team to cater to a diverse, international set of stakeholders.
  • Excellent Communication (Oral & Written) in English and Portuguese
  • Fosters a spirit of collaboration and teamwork
  • YOU BRING (EXPERIENCE & QUALIFICATIONS):
  • A graduation degree
  • 6+ yrs of relevant work experience in a professional services or multi-national companies
  • Knowledge of Workday & experience in Global HR Operations / HR Shared Services
  • Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook)

Responsibilities

  • As HR Coordinator you will work closely & directly with Global HR Operations function team. HR Operations forms the backbone of our People organization, making sure that all formal employment conditions and documentation is in place for all our staff.
  • Responsible for entering and maintaining employee data within our HR system (i.e. personal data, job, office, promotion, compensation, working capacity, leaves of absence, education, background history, line managers, assistants, etc.)
  • Maintain personnel files in compliance with applicable legal requirements and internal standards
  • Support with New hire onboarding & BGV checking processes. Send out Induction plan and welcome emailers
  • Deliver audit support on personal files, forms, etc.
  • Assist with general employee requests, letters, verifications, reference checks, etc. including generating visa invitation letters
  • Generate reporting for employee distribution lists, new joiners, anniversaries, milestones etc.
  • Keep track of employees’ probationary periods and flag to HR team to ensure geographic process are followed
  • Prepare, process and follow up on employee paperwork related to new hires, promotions, transfers, address changes, additional payments, status changes, and employee exits with sensitivity to the confidential nature of the information
  • Manage and maintain the inbox dealing with employee queries and escalating to the correct team contact where necessary
  • Coordinate with support functions for new hire laptops, accesses, payroll setups etc.
  • Assist in developing and modifying operating policies, guidelines, procedures, systems, and documentation to foster best practices within the team. Review these periodically.
  • Use a proactive, flexible, and practical approach to manage process and technology changes, ensuring project outcomes are achieved.
  • Provide general support to HR team and perform other duties as assigned or required

FAQs

What is the main responsibility of the Global HR Shared Services Specialist?

The main responsibility is to support the HR Teams globally with HR administrative support throughout the employee life cycle.

What experience is required for this position?

A minimum of 6+ years of relevant work experience in professional services or multi-national companies is required.

Do I need to have experience with specific HR systems?

Yes, knowledge of Workday and experience in Global HR Operations / HR Shared Services are required.

Is proficiency in additional languages necessary for this role?

Yes, excellent communication skills in both English and Portuguese are required.

What kind of tasks will I be managing on a daily basis?

You will manage tasks such as entering and maintaining employee data, handling onboarding processes, assisting with employee requests, and generating reports among others.

How important is attention to detail in this role?

Attention to detail is extremely important, as the role involves managing confidential information and ensuring compliance with legal requirements.

Will I be collaborating with other teams?

Yes, you will be working closely with the Global HR Operations function team and coordinating with various support functions.

Is there a specific educational background required for this position?

Yes, a graduation degree is required.

What software skills are necessary for this position?

Proficiency in MS Office, including Word, Visio, Excel, PowerPoint, and Outlook, is necessary.

What qualities are important for succeeding in this role?

Service orientation, accountability, flexibility, excellent communication skills, and a spirit of collaboration are essential qualities for this role.

BCG Platinion

We unlock your digital potential and ignite change

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

At BCG Platinion, we support our clients in their major digital initiatives with cutting-edge tech expertise. We lead tech transformation and innovation, accelerate end-to-end digital transformation and support enterprise resilience, as well as functional competitive edge. We bring technology into the boardroom and shape strategy decisions with unbiased expertise, by combining deep tech, digital and business knowledge in addition to leveraging fit for purpose and eco-advantage technologies. Our team is comprised of over 1000+ IT, data, cyber experts and architects supporting our clients around the world. Working across all industries and sectors, we have delivered over 2,000 projects in the last two years alone. BCG Platinion was founded in 2000. Since then, we have grown continuously and successfully. Today we have offices in 45+ cities worldwide.