FAQs
What is the primary focus of the Customer Success Specialist role?
The primary focus is to ensure customer satisfaction, retention of clients, and the positioning of value-added services and technological solutions related to Google Cloud.
Is previous experience required for this position?
Yes, experience in similar positions is preferred.
What qualifications are essential for applicants?
Applicants should have a sales profile, a high level of oral and written English, effective communication skills, and a genuine interest in technology.
Is this position required to be based in a specific location?
Yes, candidates must reside in Madrid, as the position is hybrid.
What are the main objectives of the Customer Success Specialist?
The main objectives include achieving 100% customer satisfaction, retaining the current portfolio of assigned clients, positioning value-added services, and working on renewals of technology product subscriptions.
Will the Customer Success Specialist interact with clients directly?
Yes, the role involves leading meetings with clients and visiting them in person.
Is there any collaboration with other teams in this role?
Yes, there will be coordination with the sales team and alignment with marketing campaigns.
What kind of events will the Customer Success Specialist participate in?
The specialist will proactively participate in marketing events.
Does the company have a strong focus on technological expertise?
Yes, Devoteam emphasizes technological expertise across various fields, supporting and continuously certifying their consultants in the latest technologies.
What is Devoteam’s standing in the industry?
Devoteam is recognized as a leading European consultancy and has been awarded as Partner of the Year 2021 by five major cloud leaders including Google Cloud.