FAQs
What are the main responsibilities of a Gouvernant(e) d'étages?
The main responsibilities include organizing and supervising the work of housekeeping staff, motivating teams, ensuring cleanliness and quality standards, conducting room inspections, addressing client requests and complaints, and overseeing the availability of rooms.
What qualifications are required for this position?
A successful candidate should have prior experience in a similar role, a strong attention to detail, a customer service orientation, a good presentation, and dynamic and rigorous work ethic. Fluency in English is also mandatory.
What benefits do employees receive?
Employees benefit from recognition programs, profit-sharing based on results, reimbursement of public transport costs, a clothing allowance, advantageous mutual insurance and employee benefits, access to a company restaurant, and travel programs with Go Hilton.
Is a background in hospitality necessary for this role?
While a background in hospitality is beneficial, the key is a proven track record in similar previous roles, showcasing attention to detail and commitment to client satisfaction.
How does the company ensure a positive work environment?
The company focuses on team motivation, providing recognition and rewards, along with ensuring a good social climate among the staff.
What language proficiency is required for this job?
A high level of fluency in English is required for effective communication with guests and team members.
Does this role include handling client complaints?
Yes, the Gouvernant(e) d'étages is responsible for addressing and resolving client requests and complaints.
Are there opportunities for career development within the company?
Yes, the company encourages growth and development within the organization, allowing staff to explore various career opportunities and advancements.
What is the work schedule for this role?
The role involves supervising housekeeping teams either in the morning or evening, so the schedule may vary accordingly.
How can I learn more about the workplace culture?
You can visit our HR Instagram page to discover more about our establishment and our amazing team.