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Graduate Support Analyst - London

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Acturis Limited

Mar 4

  • Job
    Full-time
    Entry Level
  • Data
  • London

AI generated summary

  • Self-starting graduate with a 2:1 or above, strong problem-solving skills, excellent A-levels, computer literate, and confident in collaborating with a team. Must be customer-focused with strong communication skills.
  • The Graduate Support Analyst at Acturis Limited in London will be responsible for solving system and user problems, advising customers on system functionality, configuring Acturis to meet customer needs, testing new software releases, and visiting customers to analyze their needs and spot opportunities for new services.

Requirements

  • You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation.
  • Successful applicants will also have the following attributes:
  • Achieved a 2:1 or above at Bachelor’s-level in any degree subject
  • Excellent A-levels, ideally including an A in Maths.
  • First-rate problem-solving skills.
  • Logical, well organised, and practical.
  • Confident and eager to take on responsibility and the ability to learn new skills quickly.
  • The ability to work well as part of a team, seamlessly collaborating with others.
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Customer-focused with an ability to build professional relationships.
  • Strong communication skills are essential.

Responsibilities

  • Solving system and user problems
  • Resolving all questions and issues relating to the Acturis system
  • Advising customers on system functionality
  • Helping customer to configure Acturis to meet their needs
  • Identifying and gathering ideas for new services
  • Testing new software releases
  • Visiting customers to analyse their needs and to spot opportu

Application Process

  • Apply < CV Review < Online Test < Remote Interview (MS Teams) < In-person Interview < Job Offer

FAQs

What are the key responsibilities of a Graduate Support Analyst at Acturis?

The key responsibilities of a Graduate Support Analyst at Acturis include working closely with customers to ensure they are utilizing the software platform efficiently, maintaining the company's reputation as it grows, receiving and providing training to enhance skills, and participating in training sessions to learn best practices.

What training opportunities are available for Graduate Support Analysts at Acturis?

Acturis offers a mix of internal and external training opportunities for Graduate Support Analysts. This includes initial training for new joiners, industry standard training in relevant topics, courses for more senior colleagues with time set aside and paid for, and training sessions with the management team to pass on experience and best practices.

Acturis Limited

The leading Software-as-a-Service provider to the general insurance industry

Technology
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

At Acturis we don't talk about digital transformation, we deliver it. This ability to meet the transformational demands of our clients has been the key to our success. From an ambitious idea in 2000, Acturis has become the tech provider of choice for brokers, insurers and MGAs throughout the UK and internationally. Supporting 95,000 users in over 40 countries, Acturis has built a leading position in every market it operates in. This hasn’t come about by chance – since day one our goal has been to be the best and, in that respect, nothing has changed. But with our unique approach to software, we have helped drive much of the change the insurance industry has seen over the last 20 years. Because at Acturis, we don’t just connect markets – we create them.

Benefits

  • Annual Salary Review and Performance-Based Bonus

  • Flexible and Remote Working

  • Employee Share Option Scheme

  • Contributory Pension Scheme

  • Life Insurance Cover

  • Private Health Cover

  • Employee Assistance Programme

  • Income Protection

  • Competitive Holiday Entitlement

  • Enhanced Parental Leave

  • Cycle to Work Scheme