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Ground Operations Agent

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Allegiant

2d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Miami, +2

AI generated summary

  • You must be at least 18, have a high school diploma, 1 year of customer service experience, and a valid driver's license. Must pass a background check and communicate effectively in English.
  • You will coordinate agents, ensure safety compliance, assist customers, manage baggage, operate equipment, provide training, and lead your team in daily ground operations activities.

Requirements

  • Combination of Education and Experience will be considered.
  • Must be authorized to work in the US as defined by the Immigration Act of 1986.
  • Must pass a Criminal Background Check.
  • Education: High School Diploma/GED
  • Years of Experience: Minimum one (1) year Customer Service experience, airline industry experience
  • Credit Check: No
  • Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  • Must be able to communicate with internal and external customers with professionalism and integrity.
  • Must be well groomed and adhere to dress code policy.
  • Ability to work efficiently under time constraints.
  • Must be willing to work a flexible schedule including nights, weekends and holidays.
  • Must be at least 18 years of age and possess a valid driver's license.
  • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Responsibilities

  • Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
  • Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
  • Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
  • Report safety hazards and incidents to supervisor.
  • Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
  • Schedule based upon operational need and seniority.
  • Assign employees to work specific job functions as needed.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Ensure FAA, Allegiant Air and airport regulations are followed.
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding.
  • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
  • Marshal in the planes and push back the aircraft.
  • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
  • Lead by example and motivate team members.
  • Ability to read and write English.
  • Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
  • Other duties as assigned.

FAQs

What are the main responsibilities of a Ground Operations Agent?

The main responsibilities include coordinating and directing duties of Customer Service/Ground Operations agents, ensuring safety regulations are followed, interfacing with supervisors to address service issues, performing customer service tasks, loading and unloading baggage, and operating heavy machinery.

What are the minimum requirements for this position?

The minimum requirements include a high school diploma or GED, at least one year of customer service experience (preferably in the airline industry), authorization to work in the U.S., and the ability to pass a criminal background check.

Is previous airline industry experience preferred?

Yes, previous airline industry experience is preferred, along with knowledge of Allegiant Customer Service and Ground Operations procedures.

What kind of schedule can I expect for this job?

You can expect a flexible schedule that may include nights, weekends, holidays, and irregular operations based on operational needs and seniority.

What physical requirements are associated with this role?

The role requires the ability to stand, sit, walk, reach, kneel, and lift or carry up to 300 lbs. You may also be exposed to heights, confined spaces, temperature fluctuations, and extreme noise.

Is there a dress code for Ground Operations Agents?

Yes, Agents are expected to be well-groomed and adhere to the company's dress code policy.

Are there opportunities for advancement in this position?

Yes, there may be opportunities for advancement, particularly for those demonstrating leadership and teamwork skills.

What benefits does Allegiant offer to full-time employees?

Full-time employees enjoy benefits including profit sharing, medical/dental/vision insurance, 401K with employer matching, flight benefits, and paid vacation, holidays, and sick time.

Is it necessary to communicate in English for this job?

Yes, the ability to read, write, and speak English is required to follow instructions and interact effectively with customers and team members.

Are applicants from diverse backgrounds encouraged to apply?

Yes, applicants who are people of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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Allegiant

Together We Fly

Defence & Aerospace
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations. The airline offers industry-low fares on an all-jet fleet while also offering other travel-related products such as hotel rooms and rental cars. All can be purchased only through the company website, Allegiant.com. Beginning with one aircraft and one route in 1999, the company has grown to more than 92 aircraft and 350 routes across the country with base airfares less than half the cost of the average domestic roundtrip ticket. Allegiant’s low-cost, high-efficiency, all-jet passenger airline offers air travel both on a stand-alone basis and bundled with travel products such as hotels, car rental and entertainment tickets. By providing bundled vacation packages at attractive prices, Allegiant makes travel not only affordable, but also convenient.