Group Customer Advocacy Executive

Cognism

Jul 20, 2023

Applications are closed

Job
Full-time
Entry Level
Customer Relations
London

Requirements

Enjoy working in a fast-paced environment.
Comfortable handling multiple projects concurrently.
Good presentation skills - able to confidently report on the progress of your work to managers and colleagues.
Self-motivated - you aren’t afraid to ask questions when you need to understand something, but you’ll always try to figure out the answer on your own first.
A process superstar. You are very comfortable building and executing new processes.
A great communicator. You will be delivering customer communications as part of this role so you will be comfortable creating quality communications that are on brand and of the standards expected by our customers.
Research and analysis. A big part of building out best in class review motions will be analysing how other organisations approach this and being able to translate that into a plan that makes sense for Cognism and each of its brands.

Responsibilities

You will be responsible for building and executing best in class customer review collection playbooks for each of the Cognism brands across all of the main review websites where we feature.
You will be tasked with reviewing, documenting, building and executing established playbooks for customer/user review collection across each of the brands: Cognism, Kaspr, Mailtastic. Each brand is unique and will require a custom approach to tackling review collection.
You will analyse and understand deeply how each brand's competitors drive reviews, and work to build more successful programs for Cognism.
Your work will result in a significant increase in consistent reviews across each brand, helping to build customer advocacy and social proof for Cognism.
You will be a self-starter, energetic and someone who is able to build and execute processes with ease. As well as continually testing and optimising playbooks to ensure they remain as effective as possible.

Cognism

Leader in international sales intelligence

Engineering & Construction

Industry

201-500

Employees

2014

Founded Year

Mission & Purpose

Cognism is a company that specialises in providing a powerful sales acceleration platform fuelled by artificial intelligence (AI) and data. Their platform enables businesses to enhance their sales and marketing efforts by leveraging intelligent automation, prospecting tools, and data enrichment services. Cognism's ultimate mission is to empower sales and marketing teams with the tools and insights they need to drive revenue growth and achieve their business objectives. Their purpose lies in revolutionising the way businesses approach prospecting and lead generation, offering a comprehensive solution that streamlines the sales process, improves efficiency, and helps businesses identify and engage with high-quality leads. By harnessing the power of AI and data, Cognism aims to transform the way companies acquire customers, maximise their sales potential, and ultimately succeed in a highly competitive market.