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Groups, Meetings & Events Coordinator (m/f/d)

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The Hoxton

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You have hotel sales or reservations experience, strong attention to detail, are organized, proficient in Outlook and Excel, a people person, team-oriented, and ready for a challenge.
  • You will manage inquiries, support event teams, maintain client relationships, oversee bookings, conduct show rounds, and coordinate activities to ensure seamless event execution and customer satisfaction.

Requirements

  • Experience working within hotel sales, reservations or a similar role; you’re looking for an opportunity to take the next step into a career in Groups & Events Sales
  • Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
  • You’re confident using systems such as Outlook, Excel, Microsoft word, (experience using OPERA or Delphi would be an advantage)
  • A people person, great at building strong and lasting relationships
  • You’re looking for a challenge and a place where you can be you (no clones in suits here)
  • You’re not precious. We leave our egos at the door and help get stuff done
  • You want to be part of a team that works hard, supports each other and has fun along the way

Responsibilities

  • Keep things running smoothly by supporting our reactive Groups & Events sales team: Manage an inbox and phone system, answering calls and emails, distributing enquires, ensuring a quick response time & memorable first impression of The Hoxton and Ennismore
  • Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do
  • Provide support to the Event Teams by handling small & medium requests and manage the booking process from start to finish: from initial proposals, managing contracts, rooming list and invoicing
  • Following up with clients post event to get feedback and secure repeat business where possible.
  • Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.
  • Conducting show arounds on property.
  • Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
  • Effectively co-ordinating activities related to booked meeting & event business with other departments, ensuring client’s expectations are met by maintaining team communication.
  • support on key elements like billing and actualising

FAQs

What is the location of the Groups, Meetings & Events Coordinator position?

The position is located at The Hoxton in Charlottenburg, Berlin, Germany.

What are the main responsibilities of the Groups, Meetings & Events Coordinator?

The main responsibilities include managing inquiries, providing support to the Event Teams, coordinating bookings, handling billing and invoicing, and building relationships with clients for repeat business.

Is prior experience required for this role?

Yes, experience working within hotel sales, reservations, or a similar role is required.

What skills are necessary for this position?

Candidates should have strong attention to detail, organizational skills, and proficiency in systems such as Outlook, Excel, and Microsoft Word. Experience with OPERA or Delphi is advantageous.

What kind of work environment can I expect at The Hoxton?

You can expect a creative and rewarding work environment that values team support, hard work, and fun.

What benefits are offered to employees in this role?

Benefits include competitive pay, 24 holidays plus bank holidays, additional time for volunteer work, development opportunities, free meals during shifts, discounts within the Ennismore family, and regular team events.

Will I have the opportunity to advance my career in this role?

Yes, there are plenty of opportunities for development and progression as part of a global family of brands.

Is there any specific focus for this role?

The primary focus is on groups and events, although support for negotiated and proactive sales in other segments may also be required.

What is the company's approach to hospitality?

The company aims to provide vibrant and welcoming public spaces, creating a unique experience that goes beyond just offering a bed for the night.

What kind of team dynamics can I expect?

You can expect a collaborative team atmosphere where everyone supports each other and contributes to creating great hospitality experiences.

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The Hoxton

Open house hotels, inspired by the streets and scenes that surround them.

Travel & Leisure
Industry
501-1000
Employees
2006
Founded Year

Mission & Purpose

The Hoxton is a series of open house hotels inspired by the diversity and originality of the streets and scenes that surround them. Just like our doors, our minds are open too. Ever since we opened our first hotel in Shoreditch, East London, way back in 2006, we’ve never just been about offering a bed for the night. We want to be more than that: providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events, where we bring the outside in, and work with local creatives to curate events unique to each location. The Hoxton, Holborn opened in 2014, followed by The Hoxton, Amsterdam in 2015, and The Hoxton, Paris in summer 2017. The Hoxton, Williamsburg was the first U.S. opening, followed by Portland and Chicago. 2019 saw the opening of The Hoxton, Southwark and Downtown LA.