GUCCI Team Manager

Kering

2d ago

Job
Full-time
Senior Level
Customer Relations
People, HR & Administration
Johannesburg
Quick Apply

AI generated summary

You must foster a positive team environment, provide ongoing feedback, lead clienteling activities, manage performance, and ensure exceptional client experiences while collaborating with various teams.
You will lead and support your team, ensure exceptional client experiences, manage performance, resolve issues, drive sales, and collaborate on training and merchandising strategies.

Requirements

Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Participate in attracting, recruiting and onboarding a high performing team.
Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
Monitor your team’s adherence to company policies and procedures; follow up when needed.
Support opening and closing of the store as Manager on Duty.
Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Manage and resolve customer issues, delighting and retaining the client relationship.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilise digital platforms to support store and online product sales.

Responsibilities

Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Participate in attracting, recruiting and onboarding a high performing team.
Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
Monitor your team’s adherence to company policies and procedures; follow up when needed.
Support opening and closing of the store as Manager on Duty.
Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Manage and resolve customer issues, delighting and retaining the client relationship.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilise digital platforms to support store and online product sales.

FAQs

What is the main responsibility of a GUCCI Team Manager?

The main responsibility of a GUCCI Team Manager is to lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude while promoting the brand's values.

Will I be required to work directly with my team on the shop floor?

Yes, as a GUCCI Team Manager, you will be required to work on the shop floor, providing real-time coaching and feedback to your team.

How does GUCCI ensure the continuous development of Client Advisors?

GUCCI ensures the continuous development of Client Advisors by providing support, conducting regular performance conversations, and developing action plans for ongoing growth.

What role does the Team Manager play in recruitment?

The Team Manager participates in attracting, recruiting, and onboarding a high-performing team.

Are there any responsibilities related to store operations?

Yes, the Team Manager is responsible for supporting the opening and closing of the store as Manager on Duty and leading store morning briefings.

How does the Team Manager contribute to client engagement?

The Team Manager leads and inspires the team to execute a superior client experience and develops a client engagement mindset to build long-lasting relationships with clients.

Is there a focus on product knowledge for Client Advisors?

Yes, the Team Manager partners with the Training team to ensure Client Advisors develop full product knowledge through specific training and stay informed about market trends and competitors.

What tools are used for client relationship management?

Various clientelling tools are utilized to activate, retain, and grow both team and personal client bases.

How will performance be monitored and managed?

The Team Manager will monitor Client Advisors' performance and implement daily, weekly, or monthly plans to ensure clienteling excellence.

What is the expected start date for this position?

The expected start date for this position is January 10, 2025.

Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.