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Guest Experience Team Member

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Dalata Hotel Group

Jun 12

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

Requirements

  • An exuberant personality
  • Previous hotel experience in a 3/4-star hotel property is desired but not essential
  • Previous experience in a high-volume/fast-paced environment
  • Excellent communication skills
  • Micros and Opera Experience would be preferable
  • Be able to work on your own initiative and cope well under pressure

Responsibilities

  • Provide excellent customer service in both Front Office and Food and Beverage
  • A unique opportunity to cover both Front Office and Food and Beverage shifts
  • Ensure a good working knowledge of food and wine and able to make recommendations
  • Be friendly, courteous and professional at all times
  • Up-sell and maximise sales revenue for Front Office and Food and Beverage whenever possible
  • Greet and welcome our guests to the Hotel
  • Register the guests and take payment
  • Answer any queries the guest may have on in-house facilities and tourist information
  • Update all guest information correctly in the computer
  • Take and confirm guest reservations

FAQs

What are the main responsibilities of a Guest Experience Team Member?

The main responsibilities include providing a friendly and efficient service to the hotel guests.

What skills are important for a Guest Experience Team Member to have?

Important skills for this role include excellent customer service, communication, and problem-solving abilities.

How should a Guest Experience Team Member handle guest complaints?

Guest Experience Team Members should address guest complaints promptly and professionally, seeking to find a satisfactory solution for the guest.

What is the goal of a Guest Experience Team Member?

The goal is to ensure that hotel guests have a positive and memorable experience during their stay.

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Dalata Hotel Group

We are a people business.

Travel & Leisure
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. #developwithdalata