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Guest Relation Agent (Doorman) (m/f/d)

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25hours Hotels

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should have hotel experience, fluent English, city knowledge, a proactive attitude, and a strong character to inspire both colleagues and guests.
  • You’ll welcome guests, manage entry to the Monkey Bar and NENI Restaurant, provide insider tips, and communicate effectively with guests, suppliers, and partners while working independently.

Requirements

  • You have experience in a hotel and speak fluent English
  • You can inspire your colleagues just as much as your guests. You also know your way around the city and always have a few tips for the scene up your sleeve
  • You're a doer - and openly admit when you've done something wrong
  • You not only bring your skills to the table, but also your character

Responsibilities

  • You’ll take care of our guests as a doorman and ensure a smooth entry process for our Monkey Bar and NENI Restaurant
  • You have the best insider tips in town and are available to guests as a contact person for all matters
  • You enjoy communicating with our guests as well as with suppliers and partners
  • You work independently, even when things get busy and your feet hurt

FAQs

What are the main responsibilities of the Guest Relation Agent (Doorman)?

The main responsibilities include taking care of guests as a doorman, ensuring a smooth entry process for the Monkey Bar and NENI Restaurant, providing insider tips about the city, communicating with guests, suppliers, and partners, and working independently during busy times.

Is prior experience in a hotel necessary for this role?

Yes, the candidate should have experience in a hotel setting.

What language skills are required for this position?

Fluent English is required for this position.

How many days a week will I be working?

You will work 4 days a week as a full-time team member.

Are there any benefits for employees regarding hotel stays?

Yes, employees can stay for free at our 25hours hotels for a maximum of 10 nights per year.

Will I have opportunities to participate in staff events?

Yes, you will be part of staff parties and various events.

How does the company view teamwork and collaboration?

The company values great teamwork, professionalism, and mutual respect, fostering a friendly and informal culture where colleagues become friends.

What are the opportunities for training or development in this role?

While specific training opportunities are not mentioned in the job description, becoming part of the 25h Tribe implies a supportive environment that encourages personal contributions and growth.

Are there any discounts available for employees?

Yes, employees benefit from generous discounts when visiting Ennismore bars and restaurants and booking hotel rooms worldwide.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.