FAQs
What is the main responsibility of a Guest Relations Executive?
The main responsibility of a Guest Relations Executive is to engage with guests, create memorable “wow” moments, and ensure their needs are met efficiently in a busy hotel environment.
What personal qualities are we looking for in an ideal candidate?
We are looking for candidates who are warm, friendly, enjoy engaging with guests, and can multitask efficiently while promoting hotel services.
Are meals provided during working hours?
Yes, meals on duty are provided for our colleagues.
What kind of training does Leonardo Hotels offer to its employees?
Leonardo Hotels offers ongoing job-related training programs, access to the “GROWonline” learning portal, regular coaching, and various training initiatives to help employees develop their skills and knowledge.
Is there an employee recognition program in place?
Yes, there is a company-wide recognition scheme where employees can earn vouchers for being their fabulous selves.
What perks and benefits can employees expect?
Employees can expect perks like special rates on hotel rooms, meals on duty, access to a pension scheme, life assurance, wellbeing support, and opportunities for career progression.
How does Leonardo Hotels recognize employee performance?
Leonardo Hotels recognizes employee performance through a system of performance-based rewards, which can include vouchers, bonuses, and even well-deserved days off via the Leo Points system.
Where is The Dilly hotel located?
The Dilly is located in the heart of Piccadilly, directly above Piccadilly Circus, and is just a two-minute walk from the Tube station.
What is the company culture like at Leonardo Hotels?
The company culture at Leonardo Hotels emphasizes genuine hospitality, teamwork, career development, and a friendly working environment with regular staff celebrations and activities.
Is there a chance for career advancement within the company?
Yes, there are clear paths for progression and ongoing training support, making Leonardo Hotels a great place for career advancement in hospitality.