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Guest Relations Shiftleader

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Radisson Hotel Group

7d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hamburg

AI generated summary

  • You should have a can-do attitude, strong communication skills, integrity, IT experience, and a passion for guest service, with a problem-solving mindset and a commitment to excellence.
  • You will oversee guest relations, ensuring high satisfaction, timely responses to inquiries, effective teamwork, cost control, compliance with regulations, and the achievement of departmental goals.

Requirements

  • Experience in guest relations beneficial but not essential
  • Hands-on approach with a can-do work style
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions taking ownership for duties and tasks assigned
  • Personal integrity, with the ability to work in an environment that demands excellence
  • Experience of working with IT systems on various platforms
  • Strong communication skills

Responsibilities

  • Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  • Builds and maintains effective working relationships whilst promoting the company culture and values
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

FAQs

What is the main responsibility of the Guest Relations Shiftleader?

The main responsibility is to support the smooth running of the guest relations department, ensuring that all aspects of the guest journey and experience are delivered to the highest level of service.

Is experience in guest relations required for this position?

Experience in guest relations is beneficial but not essential for this position.

What qualities are important for a Guest Relations Shiftleader?

Important qualities include a hands-on approach with a can-do work style, commitment to delivering exceptional guest service, personal integrity, and strong communication skills.

What are the working hours for this role?

The specific working hours are not mentioned in the job description, but the role involves shift leadership, indicating varied hours may be required.

Are there any benefits provided for employees?

Yes, there are many benefits including a permanent employment contract, team rates at all Radisson Hotels, discounts on food and drinks, free meals in the staff restaurant, and opportunities for bonus payments and training.

How can employees advance in their careers within Radisson Hotel Group?

Employees have diverse career opportunities in over 1100 hotels worldwide, along with access to more than 2000 online training courses at the in-house Radisson Academy.

Will new hires receive any training?

Yes, new hires have access to over 2000 online training courses at the Radisson Academy to enhance their skills and knowledge.

Is there any incentive for referring new employees?

Yes, there is a 550 net referral program bonus for every recruitment through an employee's recommendation.

Do employees receive any special benefits around their birthday?

Yes, employees receive an extra day off around their birthday as a gift.

What recognition do employees receive after five years of service?

Employees receive a bonus payment and a real gold "Yes I Can!" pin for every fifth year of service.

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Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.