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Guest Services Host - Tuesday to Thursday

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Compass Group

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should embody Rapport values, excel in customer service, be punctual, multitask efficiently, and handle food and cleaning supplies safely (PPE provided).
  • You will manage bookings, coordinate timely catering deliveries, assist with AV connections, and welcome guests with tours to enhance their overall experience.

Requirements

  • The ideal candidate will
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Possess excellent customer service skills and attention to detail
  • Be punctual and adhere to health and safety standards
  • Be capable of multitasking and handling last-minute requests creatively and efficiently
  • Be comfortable handling food and using cleaning supplies (PPE provided on-site)

Responsibilities

  • Respond to enquires and ensure the booking process is concise and well managed with a real focus to elevate the customer experience
  • Arrange catering to be delivered to the meeting room and events spaces on time, keeping a detailed log of all booking enquires and feedback to create a weekly report
  • Help customers with connecting to the AV and be on hand if there are any issues
  • Welcome guests into the Club and give tours as needed

FAQs

What are the working hours for the Guest Services Host position?

The working hours are Tuesday to Thursday, on a shift basis between 10:00 am and 7:00 pm, with the possibility of covering out-of-hours events that may finish at 10:00 pm.

Is there any flexibility in the working days?

The position specifically requires working on Tuesday to Thursday, so flexibility on working days is limited.

What are the main responsibilities of the Guest Services Host?

Main responsibilities include managing the booking process, arranging timely catering delivery, assisting customers with AV connections, and welcoming guests into the venue while providing tours as needed.

What skills are essential for the ideal candidate?

The ideal candidate should have excellent customer service skills, attention to detail, punctuality, multitasking abilities, and comfort with handling food and cleaning supplies.

Are there any benefits offered with this role?

Yes, benefits include travel discounts, grocery discounts, financial rewards, wellness programs, a contributory pension scheme, learning and development opportunities, and a paid day for charity work among others.

Is prior experience in hospitality required for this role?

While prior experience in hospitality is beneficial, what matters most is a passion for customer service and the ability to create a positive guest experience.

Is there support for employee development?

Yes, there are numerous training workshops and leadership programs available to support personal and professional development.

Does Rapport have any initiatives for diversity and inclusion?

Yes, Rapport is committed to equality and inclusion, celebrating diversity through various Employee Networks and initiatives as part of their "Be Yourself at Rapport" program.

What kind of workplace culture can I expect at Rapport?

Rapport fosters a supportive workplace culture that prioritizes employee well-being, development, and collaboration while valuing diverse backgrounds.

How can I apply for this role?

Interested candidates can apply through the Rapport website and should ensure they apply for the role that best matches their experience.

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Compass Group

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.