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Head Barista

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WHSmith

Jan 9

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail
  • Adelaide

AI generated summary

  • You should have 3+ years as a barista, excellent communication skills, coffee machine knowledge, food safety awareness, and a passion for customer service and coffee.
  • You will train baristas, manage workflow, ensure cleanliness, promote customer service excellence, and handle transactions accurately during busy hours.

Requirements

  • We are looking for an energetic, flexible, and personable barista with proven experience in a similar role to join our team.
  • 3+ years of experience in a café or hospitality environment as a barista preferred.
  • Excellent communication and a team player.
  • Understanding of operating and adjusting a coffee machine/grinder as required.
  • Knowledge around food handling and safety.
  • Great customer service skills and passion for coffee!

Responsibilities

  • Train new baristas in proper coffee preparation techniques, customer service, and store policies.
  • Assign tasks, manage workflow, and ensure the team provides excellent customer service during peak hours.
  • Maintain a clean and welcoming environment for guests, ensuring the café is always inviting.
  • Foster a customer-focused culture by encouraging staff to deliver high-quality service.
  • Handle cash registers and ensure accurate transactions.

FAQs

What are the working hours for the Head Barista position?

The Head Barista position is a full-time role with working hours from Monday to Friday.

Where is the Head Barista position located?

The Head Barista position is based at the FreshPlus café in Lyle McEwin Hospital in Adelaide.

What responsibilities will the Head Barista have?

The Head Barista will be responsible for training new baristas, managing workflow, fostering a customer-focused culture, maintaining a clean environment, and handling cash transactions.

What qualifications are required for the Head Barista position?

The ideal candidate should have 3+ years of experience in a café or hospitality environment as a barista, excellent communication skills, and a passion for coffee.

Is there an opportunity for career growth in this position?

Yes, as Head Barista, you will lead a talented team and play an integral role in elevating the café, which presents opportunities for career advancement within WHSmith Australia.

Does WHSmith provide training for new employees?

Yes, the Head Barista will be responsible for training new baristas in coffee preparation techniques and customer service.

What is the company culture like at WHSmith?

WHSmith promotes a fun team environment and values a culture of inclusion and equity within the workplace.

Are there any employee benefits for this position?

Yes, WHSmith offers access to free employee wellbeing and support services.

Will I receive support during the recruitment process if needed?

Yes, WHSmith encourages applicants to advise them of any support requirements during the application process to assist appropriately.

Is prior coffee experience required for this position?

Yes, prior experience as a barista, along with knowledge of coffee preparation and equipment operation, is preferred for the Head Barista role.

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WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.