Head Hostess

Dorchester Collection

Aug 6

Applications are closed

Job
Full-time
Mid & Senior Level
Dubai

Requirements

You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.

Responsibilities

You will take an integral part of the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience.
You will be in charge of leading the team of hostess, managing and maximizing reservations, liaising with regular guests and ensuring immaculate personal presentation of the team.
You will also be in charge of warmly greeting our guests, escorting them to their tables, farewelling at the end, responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets.
Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Hostess you’ll have the opportunity to bring these to life and continue to create our legacy.
You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
By taking part in a daily team briefing pre-service, you ensure you and the rest of the team are well informed of the daily happenings around the hotel as well as the upcoming service.
During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests.

FAQs

What is the job title for this position?

The job title is Head Hostess.

What hotel will I be working at?

You will be working at The Lana - Dorchester Collection in Dubai.

What type of contract is offered for this position?

This position offers a permanent contract.

Is this a full-time position?

Yes, this is a full-time position.

What are some of the benefits of working as a Head Hostess at The Lana?

Benefits include a competitive salary package, world-class development opportunities, complimentary stays in sister hotels, discounted dining, meals on duty, private medical insurance, life insurance, annual flight allowance, company accommodation, transportation to work, uniform provision with complimentary laundry, and service charge.

What are the main responsibilities of the Head Hostess?

Responsibilities include managing the hostess team, maximizing reservations, greeting and escorting guests, handling inquiries, maintaining service standards, cross-selling other outlets, ensuring cleanliness and presentation of the restaurant, and participating in team briefings.

What skills are required for the Head Hostess role?

Required skills include strong communication abilities, a positive attitude, customer service orientation, attention to detail, interpersonal skills, and the ability to mentor team members. Proficiency in English is essential, and knowledge of additional languages is desirable.

Is experience in the hospitality industry necessary for this position?

While the job description does not explicitly state a requirement for previous experience, a background in hospitality and a passion for guest service are strongly implied.

What is the company’s approach to diversity and inclusion?

Dorchester Collection's "We Care" philosophy emphasizes creating a valued and respected environment where all employees feel included and engaged, reflecting core values of Passion, Personality, Respect, Working Together, and Creativity.

Where is the job location?

The job is located in Dubai, United Arab Emirates.

Dorchester Collection

Travel & Leisure

Industry

1001-5000

Employees

2007

Founded Year

Mission & Purpose

Dorchester Collection is a portfolio of the world’s foremost luxury hotels in Europe and the USA, each of which reflects the distinctive culture of its destination. By applying its unrivalled experience and capability in owning and operating some of the greatest individual hotels, the company’s mission is to develop an impeccable group of the finest landmark hotels through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management agreements.The current portfolio includes the following hotels (in order of them joining the group): The Dorchester, London; The Beverly Hills Hotel, Beverly Hills; Le Meurice, Paris; Hôtel Plaza Athénée, Paris; Hotel Principe di Savoia, Milan; Hotel Bel-Air, Los Angeles; Coworth Park, Ascot, UK; 45 Park Lane, London; and Hotel Eden, Rome.