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Head of APAC Analytics and Insights

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Uber

5d ago

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You should have 8+ years in analytics, 3+ years managing teams, SQL proficiency, experience with Python/R, and a graduate degree. Strong business acumen and global stakeholder collaboration are essential.
  • You will set the analytic vision, lead a diverse team, enhance customer support, evaluate product impacts, and prioritize analytics with stakeholders for optimal efficiency and user experience.

Requirements

  • 8+ years experience in analytics, business intelligence, data engineering, or a similar role, with 1-2 years as an individual contributor in these areas
  • 3+ years experience managing a team
  • BA/BS/Masters in Economics, Business, Engineering, Operations Research, or other quantitative focus (or equivalent work experience)
  • Basic proficiency with SQL queries
  • Knowledge of data visualization techniques and tools (e.g. Tableau, Looker Studio, Excel / Google Sheets or similar tools)
  • Experience with Python / R
  • Experience in communicating with and presenting to senior leaders
  • Comfort in working with ambiguity in a fast-paced environment
  • Exceptional business acumen and experience leading high visibility projects and influencing others in a cross-functional team environment
  • Knowledge of customer support / success, especially around policy optimization, trust and fairness in a marketplace business, and how to measure customer satisfaction and sentiment
  • 1+ years of experience managing managers
  • Graduate degree (MBA, MS/PhD in relevant field)
  • Experience working with globally distributed stakeholders and peer teams

Responsibilities

  • Set the analytic vision for Community Operations in APAC, translate that vision into specific projects and objectives, and drive successful execution of those projects
  • Lead a large regionally-distributed team of managers and analysts, working to identify and grow analytic talent
  • Enable high-quality, effective customer support throughout APAC by partnering with regional and global leadership to identify opportunities for improving user experience and organizational efficiency
  • Provide data-driven methods to evaluate the impact of changes in product features, service models and support operations (experimentation, causal inference, etc.)
  • Maximize Uber's investment in analytics by coordinating with senior business stakeholders to prioritize analytic work to meet short- and long-term goals

FAQs

What is the main responsibility of the Head of APAC Analytics and Insights at Uber?

The main responsibility is to lead a team of data analysts to drive data-driven decision-making across the APAC region, shape operational strategy, improve customer experience, and deliver measurable business impact.

What qualifications are required for this position?

Candidates should have 8+ years of experience in analytics, business intelligence, data engineering, or a similar role, with at least 3 years of experience managing a team, along with a BA/BS/Masters in a quantitative field or equivalent work experience.

What technical skills are necessary for this role?

Basic proficiency in SQL queries, knowledge of data visualization tools (e.g., Tableau, Looker Studio), experience with Python/R, and skills in presenting data to senior leaders are necessary.

Is experience in managing a team required?

Yes, the role requires at least 3 years of experience managing a team and preferably 1+ years managing managers.

What kind of projects will the Head of APAC Analytics and Insights oversee?

The individual will oversee projects that evaluate the impact of changes in product features, service models, and support operations, particularly focused on improving user experience and organizational efficiency.

What is the expected work environment for this role?

The role involves working in a fast-paced environment with ambiguity, often requiring collaboration with globally distributed stakeholders.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include knowledge of customer support policies, a graduate degree (MBA, MS/PhD), and experience managing managers and working with globally distributed teams.

Does the position involve interactions with senior leaders?

Yes, experience in communicating with and presenting data to senior leaders is a key aspect of this role.

What is the focus of the analytics work in this position?

The focus is on maximizing Uber's investment in analytics by coordinating with senior business stakeholders to prioritize analytic work that meets both short- and long-term goals.

Is there an expectation for the Head of APAC Analytics and Insights to develop analytic talent?

Yes, the role includes identifying and growing analytic talent within a regionally-distributed team of managers and analysts.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness