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Head of Creative Operations

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Intuit

18d ago

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
    Creative Arts & Fashion
  • Mountain View

AI generated summary

  • You excel in building efficient processes, balancing creative and business goals, leading cross-functional teams, managing complex projects, and using data for decisions. You're tech-savvy and adaptable.
  • You will lead creative team operations, manage resources and budgets, optimize workflows, nurture partnerships, drive process improvements, mentor talent, and champion a collaborative culture.

Requirements

  • Operational Mastermind: You know how to turn chaos into clarity, building processes that create efficiency and accountability while leaving room for creativity to shine.
  • Business Savvy: You’re great at balancing the needs and ambitions of creative teams with business goals and objectives, ensuring our work moves the needle while staying true to our creative vision.
  • Inspiring Leader: You’ve led diverse and cross-functional teams before, and you know how to foster collaboration, solve problems, and bring out the best in people.
  • Project & Resource Guru: You’re an expert at managing complex, high-stakes creative projects, overseeing budgets, timelines, and resource allocation.
  • Strategic Visionary: You’re not just focused on the here and now—you know how to plan for the future, anticipating needs and setting the team up for long-term growth and success.
  • Clear Communicator: Whether you’re talking to your team, stakeholders, or partners, you can clearly and persuasively articulate complex ideas with excellent verbal and written communication skills. You know how to command the room.
  • Data-Driven Decision Maker: You love using data to drive better decisions, optimize resources, and find new ways to improve how we work.
  • Tech-Savvy: You have deep knowledge of the latest creative project management tools, digital asset management systems, and collaboration platforms to streamline team workflows.
  • Global Leader: You’ve worked with teams across regions and know how to align global efforts to ensure smooth, efficient and effective collaboration.
  • Flexible & Adaptable: No matter how fast things change, you stay calm, focused, and ready to adapt to changing business needs and priorities.

Responsibilities

  • Be the Team’s Conductor: Lead the day-to-day operations of the creative team, making sure all the moving parts—projects, people, and processes—are in perfect sync.
  • Resource Wizardry: Craft and implement resourcing plans to ensure we’re using the right talent in the right places, keeping our creative and business goals aligned and needs met.
  • Budget Champion: Own the creative team’s budget, from working and non-working spends to expense tracking, ensuring budget alignment with business goals.
  • Strategic Planner: Establish and optimize processes for planning, workflow management, and project execution to ensure that deliverables are on time, on brand, and within scope. Your planning will make sure we don’t just meet deadlines—we crush them.
  • Collaborative Powerhouse: Partner with marketing, product, finance, and more to ensure everyone’s working toward the same vision. You’ll be the glue that holds cross-functional initiatives together, keeping creative output and organizational objectives aligned.
  • Vendor Connector: Oversee vendor relationships and external partners, negotiating contracts and managing scopes of work that deliver real value to our team.
  • Flexible Operator & Agent of Change: Drive continuous process improvements to keep the creative team agile, implementing best practices in program management, communication, and execution. Lead change initiatives that help the team grow and adapt, making sure we’re always at the top of our game, no matter what comes our way.
  • Tech & Tools Savvy: Ensure the team has the right tools and platforms in place for effective workflow management, collaboration, and digital asset management. Introduce and guide us with project management tools and systems to enhance productivity and streamline operations.
  • Champion of Creative Culture: Advocate for a culture that strikes the right balance between creative freedom and operational discipline. You’ll help us stay inspired and growing while keeping things running smoothly.
  • Stakeholder Whisperer: Manage expectations and communication with key stakeholders, ensuring our creative work delivers business results and aligns with strategic priorities.
  • Mentor & Coach: Grow and develop a high-performing team of program managers and creative producers, guiding them in both their day-to-day and long-term career growth.
  • Global Coordinator: Align global teams across regions and cornerstone brands to ensure smooth collaboration and seamless processes, no matter the team, no matter the geography.

FAQs

What qualifications are required for the Head of Creative Operations role?

The ideal candidate should have experience in managing creative projects, leading cross-functional teams, budget oversight, and a strong understanding of creative processes and tools.

What is the primary focus of the Head of Creative Operations?

The primary focus is to bring order to creative chaos by managing resources, budgets, and processes, ensuring that creative teams can thrive and produce impactful work.

How important is cross-functional collaboration in this role?

Cross-functional collaboration is crucial, as the Head of Creative Operations will partner with various teams such as marketing, product, and finance to align creative output with broader organizational objectives.

Will I need to manage budgets in this role?

Yes, the Head of Creative Operations will own the creative team’s budget, ensuring alignment with business goals and tracking both working and non-working spends.

Is experience with creative project management tools necessary?

Yes, a deep knowledge of the latest creative project management tools, digital asset management systems, and collaboration platforms is essential for streamlining team workflows.

Will I be able to mentor team members in this position?

Yes, part of the role includes mentoring and coaching a high-performing team of program managers and creative producers to support their career growth.

How does this role contribute to a creative culture within the organization?

The Head of Creative Operations advocates for a culture that balances creative freedom and operational discipline, fostering an environment where teams can stay inspired while delivering results.

What kind of problem-solving skills are expected for this role?

Strong problem-solving skills are essential, as the Head of Creative Operations will need to navigate complex challenges and orchestrate multiple projects to keep the team on track.

Will this role involve working with global teams?

Yes, the Head of Creative Operations will align global teams across regions to ensure seamless processes and effective collaboration, no matter the geography.

What type of communication skills are necessary for this position?

Excellent verbal and written communication skills are necessary, as the Head of Creative Operations will need to clearly articulate complex ideas and manage expectations with key stakeholders.

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Intuit

The global financial technology platform that powers prosperity with TurboTax, Credit Karma, QuickBooks, and Mailchimp,.

Technology
Industry
10,001+
Employees
1983
Founded Year

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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.