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Head of Events

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Sodexo

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must have front-of-house management experience, strong leadership skills, excellent communication, organizational ability, knowledge of health regulations, and flexibility for peak hours.
  • You will coordinate events, manage bar operations, oversee setups, greet clients, ensure service standards, report issues, and train hospitality staff while handling necessary documentation.

Requirements

  • Proven experience managing front-of-house operations, preferably in a high-volume restaurant or hospitality environment.
  • Strong leadership and team management skills, with the ability to train, motivate, and lead a front-of-house team.
  • Excellent communication and interpersonal skills, with the ability to handle guest complaints and resolve issues efficiently.
  • Strong organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
  • Flexibility to work during peak periods, including weekends, evenings, and matchdays, as required by the business.

Responsibilities

  • To co-ordinate with Fulham Pier Event and Fulham Pier Sales teams and collaboratively deliver the everyday mode and match day briefing to the FOH team.
  • To complete all appropriate paperwork, including the Match Day and Everyday Feedback form, staffing time sheets, Star of the Match nomination and cleaning check sheets.
  • To oversee and manage bar operations ensuring that drinks service is as per the agreed package and that any discrepancies with stock are investigated and reported.
  • To ensure the aesthetic set up and staffing standards of the event spaces in advance of opening to guests.
  • To meet and greet all clients on arrival and ensure that satisfaction checks are made throughout the duration of the lounge opening hours.
  • To report any issues in regard to service standards, maintenance and health and safety in a timely manner to the Operations Director.
  • To provide on the job training to all hospitality staff members, event space and kitchen familiarisation; health and safety; accident and emergency procedures; customer service; lounge service; COSHH; licensing. To provide completed documentation to the Operations Director.

FAQs

What are the working hours for the Head of Events position?

The working hours for the Head of Events position are 40 hours per week.

What is the salary range for this role?

The salary for the Head of Events position is up to £50,000 per annum.

Where is the job location?

The job location is at Fulham Pier, Craven Cottage, Stevenage Road, SW6 6HH.

What type of experience is required for this position?

Proven experience managing front-of-house operations, preferably in a high-volume restaurant or hospitality environment, is required.

Will there be any training required for the hospitality staff?

Yes, the Head of Events will provide on-the-job training to all hospitality staff members regarding various procedures and standards.

What are the key responsibilities of the Head of Events?

Key responsibilities include overseeing daily operations, managing bar operations, ensuring service quality, meeting and greeting clients, and reporting issues related to service standards and health and safety.

Is flexibility in working hours required for this position?

Yes, flexibility to work during peak periods, including weekends, evenings, and matchdays, is required by the business.

What skills are essential for this role?

Essential skills include strong leadership and team management skills, excellent communication and interpersonal skills, strong organisational skills, and knowledge of health and safety regulations.

How should candidates apply for this position?

Candidates should apply by submitting their application as indicated in the job advertisement.

Does the company offer career progression?

Yes, there is an opportunity for career progression within the organization.

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Sodexo

It all starts with the everyday

Government
Industry
5001-10,000
Employees
11996
Founded Year

Mission & Purpose

Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. We believe in creating a better day for everyone to build a better life for all. Founded in 1966 by Pierre Bellon in France, for over 40 years, we have developed unique expertise, backed by nearly 422,000 employees in 53 countries across the globe. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of Food Services, Facilities Management and Employee Benefit Solutions for all our clients to improve the Quality of Life of over 100 million consumers daily.