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Head of Mortgages

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mbf

Sep 20

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Banking & Finance
  • London

AI generated summary

  • You need a UK mortgage advice qualification, deep product knowledge, strong analysis skills, excellent communication, and a results-driven focus on customer service and operational excellence.
  • You will lead the mortgage team, manage operations, enhance processes, ensure compliance, maintain customer service standards, set performance goals, and collaborate with various departments.

Requirements

  • Relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
  • Deep knowledge of mortgage products, regulatory requirements, and industry trends
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • A results-driven mindset focused on delivering exceptional customer service and operational excellence

Responsibilities

  • Leadership & Management: Lead and mentor the mortgage team, fostering a culture of collaboration, excellence, and continuous improvement.
  • Operational Oversight: Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
  • Process Improvement: Identify and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
  • Customer Focus: Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.
  • Performance Management: Set and track performance goals for the mortgage team, offering feedback and coaching to drive optimal results.
  • Collaboration: Work closely with other teams, including planning, compliance, and technology, to ensure consistent client outcomes and business success.

FAQs

What is the job title for this position?

The job title for this position is Head of Mortgages.

Where is the job located?

The job is located in London, with flexible working arrangements allowing for 2-3 days in the office.

What is the salary range for this role?

The salary for this role is up to £85,000, along with benefits and a discretionary bonus.

What qualifications are required for this position?

A relevant qualification for giving mortgage advice in the UK, such as CeMAP or a Certificate in Mortgage Advice, is required.

What are the main responsibilities of the Head of Mortgages?

Key responsibilities include leadership and management of the mortgage team, operational oversight of mortgage operations, process improvement, maintaining customer focus, performance management, and collaboration with other teams.

Is experience in a scale-up business environment preferred?

Yes, experience in a scale-up business environment (0-100 employees) is desirable but not essential.

Will there be opportunities for professional development?

Yes, there is a budget for continued learning and professional exams.

What employee benefits are offered?

Benefits include 25 days of annual leave, flexible working arrangements, pension, private medical insurance, income protection, death in service benefits, electric vehicle leasing, and a cycle to work scheme.

Is experience using Salesforce required for this position?

Experience using Salesforce is desirable but not essential.

What type of work environment can candidates expect?

Candidates can expect an entrepreneurial, creative environment with a diverse, multinational team.

talent solution experts within financial services and general insurance

Human Resources
Industry
11-50
Employees
2012
Founded Year

Mission & Purpose

We’re a leading recruitment agency specialising in the financial services and insurance sectors across the United Kingdom. With our deep industry expertise, we excel in connecting top talent with leading companies across various areas, including wealth management, insurance, asset management and more. What sets us apart in our commitment to delivering exceptional results? We combine proven recruitment methods with cutting-edge AI integration to enhance our efficiency and effectiveness. By harnessing the power of both tradition and innovation, we ensure a seamless and successful recruitment process. Our dedicated team understands the unique needs of our clients and candidates, enabling us to make tailored matches that drive mutual success.