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Head of Operations

Q

Quatt

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Engineering
  • Amsterdam
  • Quick Apply

AI generated summary

  • You must have experience in operations, particularly in HVAC or energy, strong logistics skills, analytical ability, leadership, and fluency in Dutch and English (C1).
  • You will manage operations for heat pumps, lead customer teams, ensure timely installations, align with sales, analyze performance data, execute strategies, and collaborate with the Core Process MT.

Requirements

  • Proven experience in building and managing operations in rapidly scaling organizations, preferably in the HVAC or PV/energy sector.
  • A strong background in installation logistics, supply chain operations.
  • A strong understanding of heat pump installations is highly preferred.
  • Excellent analytical skills with the ability to use data to drive operational decisions.
  • An entrepreneurial mindset with the ability to start initiatives from scratch and prioritize effectively.
  • Strong leadership and team-building skills.
  • A proactive approach and the ability to execute tasks quickly in a dynamic scale-up environment.
  • Fluency in Dutch and a minimum fluency level of C1 in English.

Responsibilities

  • Manage and build out operations, focusing on installation, supply chain, logistics, support, service and processes for heat pumps and upcoming products.
  • Lead our Customer Operations teams (60+ FTE indirectly, 6 FTE directly) with vision and by example.
  • Work closely with the sales team to match operational capabilities with sales targets and facilitate smooth coordination.
  • Maintain high standards for the installation of heat pumps, ensuring successful and timely completions.
  • Use data-driven insights to monitor performance, identify areas for improvement, and adapt strategies if needed.
  • Drive the execution of tactical and strategic operational initiatives swiftly and effectively.
  • Collaborate closely with the Core Process MT and report directly to the COO.

FAQs

What is the main responsibility of the Head of Operations at Quatt?

The main responsibility is to build and manage the operational framework, optimizing supply chain, logistics, customer support, service, and installations for heat pumps and upcoming products.

What are the qualifications required for this position?

The ideal candidate should have proven experience in building and managing operations in rapidly scaling organizations, preferably in the HVAC or PV/energy sector, strong background in installation logistics, and excellent analytical skills, among other requirements.

How many people will I be managing in this role?

You'll be leading our Customer Operations teams with 60+ FTE indirectly and 6 FTE directly.

Is knowledge of heat pump installations necessary?

Yes, a strong understanding of heat pump installations is highly preferred for this role.

What kind of work culture can I expect at Quatt?

Quatt offers a unique and international culture where employees can truly be themselves and meet diverse individuals from around the world.

What kind of support is available for career growth?

Quatt provides support for career growth by offering learning and internal career opportunities for employees to develop their skills.

Will I be required to travel for this role?

Regular visits to our vibrant HQ in Amsterdam will be required, and travel costs will be reimbursed either by car or public transport.

How does the application process work?

The application process includes submitting your application, followed by three interviews, where you will also be asked to prepare and present a business case.

Are there any benefits related to work-life balance?

Yes, the role offers flexibility in when and where you work, along with the option to work from abroad for up to one month per year.

Is there a focus on teamwork in this role?

Absolutely! The Head of Operations will collaborate closely with various teams, including the sales team and the Core Process MT, to ensure smooth operational execution.

Q

Quatt

Energy
Industry
51-200
Employees

Mission & Purpose

Quatt is an ambitious start-up that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market. Coming winter we will launch our second product: the All-Electric upgrade, enabling consumers to permanently say goodbye to gas, completely at their own pace. The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude. We have developed a highly advanced control system based on several AI technologies, like machine learning and deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. This can reduce gas by up to 80%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales. We are working towards an installed base of 3 million heat pumps.