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Head of Partnerships, McDonalds

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Uber

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • London

AI generated summary

  • You need 8+ years in consulting, operations, or strategy; strong partner management, leadership skills, strategic thinking, problem-solving ability, stakeholder management, and team motivation expertise.
  • You will strategize for mutual growth, manage partnerships with HQ and franchisees, navigate internal teams for alignment, and lead a small team to ensure operational excellence and relationship building.

Requirements

  • Over 8 years of experience preferably but not limited to consulting, operations, or strategy in a large business. Restaurant and franchising experience is a plus.
  • Partner management excellence - You are excellent at building strong and productive relationships across C-suite and day-to-day stakeholders, across HQ and Franchisees. You can leverage relationships and your deep understanding of the Partner's objectives and motivations, to drive in win-win commercial outcomes, often finding creative solutions in the face of adversity.
  • Leadership - You're a natural leader, confident but humble and can build trust while not shying away from tough conversations.
  • Strategic thinking and commercial acumen - You can think strategically, setting a vision for the long term and the approach to achieve it over time. You can manage multiple and often competing objectives, and cut through noise to focus on what matters. You are quick to react, able to adjust your strategy as new learnings come to pass.
  • Problem solving & operational excellence - A constant appetite and ability to analyse complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans.
  • Stakeholder management - Ability to influence teams to secure resources, set-up strong internal engagement models and hold teams accountable to deliver. Proven ability to represent the interests of a Partner internally, balancing both business's interests.
  • Team management - Ability to motivate and lead a team behind a common goal, while investing in coaching & development. Can lead by example and demonstrate best practice, while able to empower a team to deliver autonomously.

Responsibilities

  • Strategic Thinking & Financial Management - Devise a strategy to achieve mutual goals across Uber and McDonalds, achieving profitable growth and reliability of service for Customers and seamless operations for Franchisees You'll collaborate with senior leadership to forecast and analyse the key account's impact on our P&L.
  • Partner Management - Own and create an outstanding working relationship with the Brand's HQ and franchisees, including getting buy-in to new Uber initiatives and collaborating to drive continuous improvements in reliability (e.g., courier wait time) and economics (e.g., pricing negotiations).
  • Internal Stakeholder Management - Navigate Uber's matrixed organisation and gain alignment across teams including Customer Support, Safety, Central Operations, Marketing, Product and Legal to deliver against McD's priorities.
  • Team Leader - You'll lead a small, but mighty team of 2-3 with individual functional expertise. You'll coach and mentor them to achieve executional excellence. You'll be responsible for heir impact, growth and overall experience in Uber Eats.

FAQs

What is the main responsibility of the Head of Partnerships for McDonald's?

The main responsibility is to manage the strategic account for McDonald's, focusing on achieving order growth, improving operations, and enhancing customer and merchant experiences.

What skills are required for this role?

Required skills include strategic thinking, strong partner management, leadership ability, problem-solving and operational excellence, stakeholder management, and team management.

How many years of experience are needed for this position?

Over 8 years of experience is preferred, ideally in consulting, operations, or strategy in a large business, with restaurant and franchising experience being a plus.

Will I be managing a team in this role?

Yes, you will lead a small team of 2-3 individuals, coaching and mentoring them towards executional excellence.

What type of initiatives will be part of my responsibilities?

Initiatives will vary and may include designing promotions and improving operational metrics such as reducing courier wait times.

Is experience in managing relationships with C-suite executives important for this role?

Yes, excellent partner management skills and the ability to build strong relationships with C-suite and daily stakeholders are crucial.

How much collaboration is expected with other internal teams?

Significant collaboration is expected, as you will need to gain alignment across various Uber teams including Customer Support, Safety, Marketing, and Operations.

What is the desired leadership style for the Head of Partnerships?

A confident yet humble leadership style is desired, with the ability to build trust and engage in tough conversations.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development through coaching and mentoring both for yourself and your team.

What is the focus on customer experience in this position?

The focus is on driving positive customer experiences by improving order fulfillment, marketing activities, and operational efficiency.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness