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Healthcare Administrator

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Northamptonshire Healthcare NHS Foundation Trust

Sep 16

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Peterborough

AI generated summary

  • You need strong communication and interpersonal skills, NVQ level 3 or equivalent, Excel proficiency, knowledge of Systmone, attention to detail, and the ability to adapt in a dynamic environment.
  • You will provide administrative support to healthcare teams in HMP Littlehey, coordinate patient appointments, liaise with staff and agencies, and foster positive relationships within the prison.

Requirements

  • Approachable and accessible to colleagues and across the organisation.
  • Ability to work in a flexible way and respond to change.
  • Reliable and consistent in approach, demonstrating empathy and an open communication style with all team members, fostering this culture across the team.
  • NVQ level 3 in Business Administration or equivalent experience.
  • Intermediate/Advanced level in Excel, Teams and Word.
  • Knowledge of Systmone.
  • Understanding of patient confidentiality.
  • Constant need to be alert to security requirements, whereabouts, and to enforce this with healthcare staff, constant vigilance needed.
  • Willing to learn and develop.
  • Commitment to care delivery.
  • Good communication skills (verbal and written).
  • Excellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment.
  • Ability to work under pressure, prioritising and managing own workload and working to deadlines.
  • Good organisational skills.
  • Attentions to detail ensuring all records are saved to correct patient file.
  • Flexible and adaptable.
  • Ability to take a proactive approach to process and service improvement.
  • Managing an unpredictable work stream on a daily basis with frequent interruptions.

Responsibilities

  • - To work as part of the Healthcare team at HMP Littlehey, providing administrative support to both the primary care team and mental health team, ensuring patients have appropriate access to healthcare professionals, within the practice and through secondary care appointments, according to NHFT and HM Prison standards.
  • - The post holder will work in close liaison with other disciplines within the prison setting and with external agencies in arranging appointments to meet patient care.
  • - The post holder will be fully integrated within a team of multi-disciplinary individuals.
  • - The role will involve working at times without direct supervision, undertaking delegated tasks and reporting back to the line manager.
  • - The post holder will actively participate in the ongoing development of positive working relationships with officers and staff throughout the prison.

FAQs

What are the key responsibilities of a Healthcare Administrator at HMP Littlehey?

The key responsibilities include providing administrative support to the primary care team and mental health team, ensuring patients have access to healthcare professionals, coordinating appointments with external agencies, maintaining communication across teams, and participating in the development of positive working relationships within the prison.

What qualifications are required for this position?

A NVQ level 3 in Business Administration or equivalent experience is required, along with proficiency in Excel, Teams, and Word, and knowledge of SystmOne.

Is experience in a prison setting necessary for this role?

While specific experience in a prison setting is not mentioned, the role does require an understanding of security requirements and the ability to work within a multi-disciplinary team in a challenging environment.

What skills are important for a Healthcare Administrator at NHFT?

Important skills include good communication (verbal and written), excellent interpersonal skills, the ability to work under pressure, strong organisational skills, attention to detail, flexibility, adaptability, and a proactive approach to process improvement.

How does NHFT promote staff development?

NHFT promotes a culture of learning that focuses on opportunity, innovation, development, and growth to improve the care and safety of patients and staff.

Who can I contact for more information about the position?

You can contact Steph Frost, the Senior Healthcare Administrator, at stephanie.frost@nhft.nhs.uk or by telephone at 01480 335 338.

What is the work environment like for a Healthcare Administrator in this role?

The work environment involves close collaboration with healthcare professionals within the prison, the need for constant vigilance regarding security, and the ability to manage an unpredictable workload with frequent interruptions.

Are there opportunities for ongoing development in this role?

Yes, the role encourages participation in ongoing development and improvement of relationships with colleagues within the prison setting.

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Northamptonshire Healthcare NHS Foundation Trust

Making a difference for you, with you.

Science & Healthcare
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

Northamptonshire Healthcare NHS Foundation Trust provides mental health, learning disability, and community health services in Northamptonshire. Their mission is to deliver high-quality, patient-centered care that enhances the well-being of individuals and communities. Their purpose is to improve mental health and overall health outcomes through integrated, compassionate services and support for those in need.