FAQs
What is the main mission of the Help Desk N1 position?
The main mission of the Help Desk N1 position is to provide off-site Level 0 and 1 support to users of the corporate platform of the Mediapro group.
What types of support will I provide to users?
You will provide telephone and remote support, manage tickets for requests and incidents, and use remote support tools for users.
Is experience in similar roles required?
Yes, a minimum of 2 years of experience in a similar role is required, with preference given to candidates who have worked in companies with a global presence.
What languages do I need to speak for this job?
You need to speak Castellano and Catalán, and have a B1/B2 level of English to provide support to users in that language.
What are the working hours for this position?
The working hours are on a rotating shift basis 7x24x365, covering weekdays and weekends, including nights and holidays.
Where is the location of this job?
The position is primarily remote, but candidates should preferably be based in Barcelona for occasional team meetings at client offices or Devoteam Barcelona.
What qualifications are needed for this position?
Candidates should have at least a Medium or Higher Vocational Training in IT, Telecommunications, or a similar field, with a preference for Higher Level degrees.
What tools and technologies should I be familiar with?
Familiarity with ticketing tools, Microsoft Office 365, Team Viewer, and the Adobe package is required.
Are there additional benefits offered with this job?
Yes, there are indefinite contracts, access to a Flexible Compensation Plan (including health insurance, subsidized childcare, meal tickets, transport cards, and training), and support through an HRBP for your professional and personal development.
Does Devoteam promote diversity in the workplace?
Yes, Devoteam is committed to equal opportunities and actively promotes diversity, believing it contributes to creativity, dynamism, and excellence within the organization.