FAQs
What are the working hours for this position?
The working hours for this position are full time at 37.5 hours per week.
What is the primary role of the post-holder?
The primary role of the post-holder is to operate the Facilities Services Help Desk, dealing with incoming requests and providing efficient and exemplary service to customers.
Through which mediums will incoming requests be received?
Incoming requests will be received through various mediums including email, online portal, and telephone.
What skills are required for the candidate?
The successful candidate should possess excellent IT skills and be fully proficient in Microsoft Office applications such as Word, Excel, and Outlook.
Is communication experience important for this role?
Yes, experience in communicating with a wide variety of staff and customers is essential.
What are some essential attributes for this position?
Reliability, flexibility, a common sense approach, and a ‘can do’ attitude are essential attributes for this position.
Where is the Countess of Chester Hospital NHS Foundation Trust located?
The Trust provides services from three locations: The Countess of Chester Hospital, Ellesmere Port Hospital, and Tarporley War Memorial Hospital.
What is the population served by the Trust?
The Trust serves a population of approximately 407,000, which includes 357,000 residents in Chester and West Cheshire.
Are applicants required to pay for their DBS check?
Yes, applicants will be required to pay for their DBS check, and the cost will be deducted from their salary following appointment.
Can new entrants to the NHS expect to start at the minimum of the pay scale?
Yes, new entrants to the NHS will commence on the minimum of the scale stated in the job description.
Is there an option for applicants to enroll in the DBS Update Service?
Yes, applicants are encouraged to enroll for the DBS Update Service, which requires a small annual fee of £13.