FAQs
What is the work schedule for this position?
The work schedule is Monday to Friday with weekend availability.
Is prior experience in IT support required for this role?
Yes, at least 1 year of IT support experience is preferred.
Will I need to interact with customers directly?
Yes, taking customer support calls and assisting them directly is a key responsibility of this role.
What skills are necessary to succeed in this position?
Excellent communication and customer service skills, problem-solving abilities, and a sound understanding of IT hardware and software are necessary.
What type of software does the company work with?
The company provides systems and e-commerce websites primarily for retailers.
Are there opportunities for training or development in this role?
Yes, there is a willingness to keep up to date with IT developments which suggests there will be opportunities for ongoing learning.
Is experience with EPOS systems necessary for this job?
Experience with EPOS systems is an advantage, but not a strict requirement.
What is the team culture like in the helpdesk function?
The job description highlights a fantastic culture within the established team.
Is this position remote, in-person, or hybrid?
This position is work location in person.
How important is the ability to work under pressure in this role?
It is very important, as the role requires the ability to meet deadlines and manage workloads effectively.