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Helpdesk Agent (part time 20 hrs/week - 3months FTC)

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Arcus FM

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Worcester

AI generated summary

  • You should have a flexible, can-do attitude, great listening and problem-solving skills, and experience in a call center or retail sector.
  • You will handle reactive calls, create Work Orders, update stores, chase Engineers, and navigate multiple systems while maintaining positive communication, even in challenging situations.

Requirements

  • We require Customer Support Coordinators x 2 to join us on a 3 months FTC basis working 20 hrs/week, at our Redditch site.
  • If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills.
  • Have experience within either call centre or any type of retail sector, then we want to hear from you!

Responsibilities

  • You’ll be joining as our first point of contact for all stores requiring our assistance.
  • You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.
  • You’ll have a confident phone manner, being assertive when required.
  • It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you.
  • But the rewarding aspect is when you receive positive feedback advising the difference you made.
  • You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

FAQs

What are the working hours for the Helpdesk Agent position?

The working hours for the Helpdesk Agent position are part-time, 20 hours per week.

Is this a permanent position?

No, this is a fixed-term contract (FTC) for 3 months.

Do I need previous customer service experience to apply?

Yes, prior customer service experience is required, preferably in a call center or retail sector.

Will I receive training if I am hired?

Yes, there is a Funded Training Sponsorship Scheme available for employees.

What is the salary for this role?

The salary for the Helpdesk Agent position is £23,796 per annum, pro rata.

Are there opportunities for career progression in this role?

Yes, for the right candidate, there is an opportunity to complete an apprenticeship, providing pathways for career progression.

What benefits are included with this role?

Benefits include 25 days annual leave plus bank holidays, a discretionary bonus scheme, a pension scheme, life assurance, a health cash plan, and discounts at select retailers and fitness centers.

How do I apply for this position?

You can apply for this position by clicking on the 'apply' button provided in the job description.

What skills are important for this position?

Important skills for this position include a 'can-do' attitude, great listening and problem-solving abilities, and being able to learn and retain information quickly.

Will I be the only point of contact for stores?

You will be one of two Customer Support Coordinators and the first point of contact for all stores requiring assistance.

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Arcus FM

Technology led, people driven

Engineering & Construction
Industry
1001-5000
Employees
2009
Founded Year

Mission & Purpose

Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK. Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.