FAQs
Do we support remote work?
Yes, we do remote work in a hybrid format with flexible in-office and remote work schedules.
What are the benefits offered for this position?
The benefits include competitive salary, health, dental, and vision insurance with low copays, a 401K plan, paid vacation days, a flexible work environment, opportunities for career advancement, a free gym membership, and quick mileage reimbursement.
What are the primary responsibilities of the Helpdesk/System Administrator?
The primary responsibilities include providing technical support, break/fix support, internal IT support, managing supplies and equipment inventory, system administration, and escalated Level 2 service management support.
What type of prior experience is required for this position?
A minimum of 2-3 years of hands-on technical installation and configuration experience is required, along with some familiarity with IT networking and protocols.
Is a degree required for this position?
Yes, a Bachelor's Degree in a related field of study (Technology) and/or equivalent work experience is required.
Will travel be required for this position?
Yes, the ability to travel within the Greater Chicagoland Area is required.
What skills are valued for this role?
Valued skills include strong communication skills, time management, advanced listening and probing skills, organizational skills, and the ability to explain complex problems clearly to others.
How does the company support career advancement?
The company offers a career advancement path and supports learning opportunities to help employees grow in their careers.