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Hospitality Manager

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Octagon

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Hospitality & Retail
  • Stamford

AI generated summary

  • You need 5 years in events, hospitality expertise, strong organizational and interpersonal skills, budget experience, flexibility to travel, and a passion for sports and entertainment.
  • You will manage hospitality programs, oversee client and vendor relationships, handle logistics, create itineraries, and ensure exceptional service at events while managing budgets and reporting results.

Requirements

  • Have a passion for and expertise in sports, entertainment, gaming, music and/or celebrity & lifestyle culture!
  • 5ish years’ experience in related events field; past hospitality experience preferred
  • Extraordinarily well-organized and efficient
  • A great teammate who wants to know what others are working on and wants to help
  • A self-starter with the ability to prioritize multiple projects simultaneously
  • Ability to form effective links with clients; flexible and adaptable in working with various personalities
  • Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
  • A sense of humor and good storytelling; we like to laugh
  • Excellent interpersonal skills, both written and oral
  • Ability to thrive despite any pressure and is outstanding at problem solving; offering creative solutions (though there will always be help, your mantra is: I will figure it out!)
  • A go-getter, you demonstrate initiative and accept new challenges (there'll be plenty of last-minute client requests)
  • Knowledgeable in the Microsoft Office suite; particularly Excel, PowerPoint, Word
  • Experience handling a budget and Excel does not scare you
  • Though not a requirement, a second language is a plus
  • A jetsetter: your bags are packed, and you are thrilled at the idea of travel
  • Can work weekends/holidays as needed.
  • Flexibility and willingness to travel domestically and internationally, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

Responsibilities

  • Project manage multiple hospitality programs simultaneously; using superior attention to detail and client management skills
  • Design, develop and present strategic program recommendations and program execution guides
  • Research and implement tactical plans, handling client and vendor relationships
  • Develop guidelines, sell in presentations, and best practices documents to distribute internally and to clients
  • Management of precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
  • Exemplary service onsite for clients and guests at all program events
  • Serve as onsite host during implementation of programs
  • Provide internal and client updates as needed
  • May supervise staff and/or interns in the implementation of programs and events
  • Lead all aspects of online guest registration systems and databases
  • Design templates and acquire invitee information from various clients
  • Creation of personalized itineraries for various events (i.e., golf, football, private events, entertainment)
  • Lead weekly status calls and other key meetings with both internal and external constituents
  • Handle all logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, and celebrity appearances
  • Review and distribute event status meeting notes, execution guides, staff implementation guides
  • Compile event results reporting and wrap-up report development
  • General account management and assistance with client requests
  • Weekend/holiday work as needed

FAQs

Do we support remote work?

Yes, we support remote work, with a preference for candidates open to a hybrid format (2-3 days a week in the office).

What are the primary locations for this position?

The primary locations for this position include Stamford, CT, New York, NY, Charlotte, NC, Los Angeles, CA, and Atlanta, GA.

Is travel required for this role?

Yes, this position requires travel, and candidates should be flexible and willing to travel domestically and internationally.

What kind of experience is required for this role?

Candidates should have approximately 5ish years of experience in a related events field, with hospitality experience preferred.

What are the working hours for this position?

The role follows East Coast working hours, and weekend or holiday work may be needed.

Is there a budget management component in this job?

Yes, managing precise financial records, including budget creation, forecasting, reconciliation, and client invoicing, is part of the responsibilities.

What types of skills are desirable for the Hospitality Manager position?

Candidates should possess excellent organizational skills, interpersonal communication, problem-solving abilities, and proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.

Are there opportunities for personal development?

Yes, the company offers personal development programs as part of their comprehensive benefit package.

What is the salary range for this position?

The base salary range for this position is between $60,000 and $65,000, depending on various factors like experience and qualifications.

Do we offer any parental leave benefits?

Yes, we offer a generous Family and Parental Leave Policy with 12 weeks of leave available to all parents, regardless of gender or caregiver status.

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Octagon

Marketing & Advertising
Industry
501-1000
Employees
1983
Founded Year

Mission & Purpose

Octagon is a British sports and entertainment marketing agency that specializes in creating innovative and impactful campaigns to connect brands with audiences through sports, entertainment, and lifestyle experiences. Their ultimate mission is to leverage the power of passion and engagement in these areas to help brands achieve their marketing goals, build lasting connections with consumers, and drive business growth. Octagon's purpose is to be a strategic partner for brands, providing them with tailored solutions, insights, and creative ideas that enhance their brand visibility, engagement, and relevance in the ever-evolving landscape of sports and entertainment in the United Kingdom.