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Hospitality, Supermarket Assistant

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Waitrose & Partners

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Bristol

AI generated summary

  • You must prioritize customer experience, work independently with energy, and have catering or hospitality skills. Full commitment to advertised hours is essential.
  • You will enhance customer experience by preparing food, recommending options, and building relationships, while proactively improving efficiency and prioritizing customer satisfaction.

Requirements

  • You're always putting yourself in our customers' shoes, thinking on your feet to provide them with a personal experience that they love every time they visit Waitrose. Your energy, pace and love of food shines through every minute of every day.
  • This role will require work with open-food. You don't wait to be told, you're self sufficient and full of energy. You drop everything for your customers - they are your number one focus and you use your judgement to make sure every customer you interact with leaves feeling they matter most to us. Please give details of any Catering and/or Hospitality skills, qualifications or experience in your application. We request that candidates only apply for this position if you can fully commit to the advertised working hours, or we will be unable to proceed with your application. Please note we reserve the right to close the vacancy early in light of a large response.

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • What our customers enjoy for breakfast, lunch and dinner - and anything in between - is your main responsibility.
  • You'll use your excellent relationship building skills, make recommendations and prepare food.
  • How our customers view you will, ultimately, be how they view Waitrose.
  • You don't wait to be told, you're self sufficient and full of energy.
  • You drop everything for your customers - they are your number one focus and you use your judgement to make sure every customer you interact with leaves feeling they matter most to us.

FAQs

What are the main responsibilities of a Hospitality, Supermarket Assistant at Waitrose?

As a Hospitality, Supermarket Assistant, your main responsibilities include ensuring customer satisfaction during breakfast, lunch, and dinner by building relationships, making recommendations, and preparing food. Your interactions with customers will shape their perception of Waitrose.

What skills and experience are required for this role?

Required skills include excellent customer service, the ability to think on your feet, having energy and a passion for food. Any prior experience or qualifications in Catering and/or Hospitality are also beneficial.

Are there any specific qualifications needed for this job?

While specific formal qualifications are not listed, experience in Catering and/or Hospitality is recommended, as well as a self-sufficient and energetic attitude towards customer service.

What should I consider before applying for this position?

You should ensure that you can fully commit to the advertised working hours, as applications will not proceed if this commitment cannot be met.

Are there any benefits to being a Partner at Waitrose?

Yes, as a Partner, you will enjoy a unique benefits package that includes staff discounts, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning opportunities, and access to exclusive Partnership hotels.

Will my application be considered if I apply a little later?

It is advisable to apply early, as vacancies may close early in the event of a high volume of applications.

How does Waitrose view customer interaction?

Waitrose places a strong emphasis on customer interaction, expecting staff to prioritize customer satisfaction and ensure that every customer leaves feeling valued.

Is experience working with open food required for this role?

Yes, this role involves working with open food, and candidates should be comfortable with this aspect of the job.

What is the work environment like at Waitrose?

The work environment at Waitrose promotes a partnership ethos, where every member is encouraged to take initiative and continuously seek improvements in service and efficiency.

Will I be required to work in a team?

Yes, collaboration with other Partners is essential for maintaining productivity and ensuring a successful operation within the store.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.