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Host/Receptionist

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BMW Group

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Reading

AI generated summary

  • You need excellent communication skills, IT literacy, outstanding customer service, multitasking abilities, and a friendly, approachable demeanor.
  • You will greet customers, manage calls, record messages, assist with invoicing, and oversee the waiting area and showroom. Ensure a welcoming environment and provide refreshments.

Requirements

  • Excellent communication skills, both written and verbal
  • IT literacy
  • Incredible customer service skills
  • The ability to multitask and work under pressure
  • A friendly and approachable manner

Responsibilities

  • Meet & Greet Customers & Visitors and provide suitable refreshments
  • Answer and manage telephone system
  • Accurately record calls & visits and relay messages in timely manner
  • Some invoicing & filing may be required
  • Manage customer waiting area and showroom - customers & housekeeping

FAQs

What is the primary role of a Host/Receptionist at Group1 Reading?

The primary role of a Host/Receptionist at Group1 Reading is to be the first point of contact for customers, providing a warm and welcoming environment while managing customer interactions and ensuring excellent customer service.

What are the daily responsibilities of a Host/Receptionist?

Daily responsibilities include meeting and greeting customers and visitors, managing the telephone system, recording calls and visits, handling invoicing and filing, and maintaining the customer waiting area and showroom.

What skills are required for the Host/Receptionist position?

Required skills include excellent written and verbal communication, IT literacy, customer service skills, the ability to multitask and work under pressure, and a friendly and approachable manner.

How many days of annual leave do employees receive?

Employees receive 33 days of annual leave, including bank holidays (pro rata).

Are there any benefits related to health and fitness available for employees?

Yes, there are gym discounts, cash healthcare plans, and a cycle-to-work scheme available for employees.

Is there a retirement savings plan offered?

Yes, there is a flexible pension scheme and a Sharesave scheme to help employees grow their savings.

Are there opportunities for career progression within the company?

Yes, the company provides support for employees to broaden their experience across various sites and brands, fostering career progression.

Do employees receive any discounts?

Yes, employees can benefit from retail discounts, as well as car discounts for new and used purchases and servicing.

Is there support for employees' well-being?

Yes, the company offers a well-being program to support employees and their families, along with family-friendly policies.

What is the company culture like at Group1 Reading?

The company culture at Group1 Reading emphasizes delivering great experiences, teamwork, ongoing recognition from peers and leadership, and community involvement through a volunteering day.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.