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Hostess/Host

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Rocco Forte Hotels

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Rome

AI generated summary

  • You need experience as a hostess/host, intermediate English, HACCP certification, knowledge of F&B software, a passion for service, flexibility, and attention to detail.
  • You will greet guests, manage reservations via phone and email, assist the Maitre, and handle final bills and cash management as needed to ensure a tailored dining experience.

Requirements

  • Professional experience in the same role
  • English knowledge at Intermediate level
  • Valid HACCP certification
  • Knowledge of F&B management software (e.g. Quadranet)
  • Passion for service and ambition to grow professionally
  • Flexibility
  • Attention to detail

Responsibilities

  • Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
  • Answer phone calls and manage the restaurant mail correspondence to book reservations;
  • Support the Maitre in assisting the Guests;
  • Carry out final bill operations and cash management, when needed.

FAQs

What is the main responsibility of the Hostess/Host?

The main responsibility of the Hostess/Host is to greet and welcome Guests at the restaurant, seat them at appropriate tables, and offer a warm and personalized welcome.

Who does the Hostess/Host report to?

The Hostess/Host reports to the Restaurant Manager.

What type of contract is offered for this position?

A fixed-term contract according to C.C.N.L. Settore Turismo is offered for this position.

Are there any benefits for employees?

Yes, employees have access to learning and development activities, reduced rates for hotel stays, discounts at company bars and restaurants, and discounts on wellness treatments and products.

What qualifications are required for the Hostess/Host position?

Professional experience in the same role, intermediate English knowledge, a valid HACCP certification, knowledge of F&B management software, flexibility, attention to detail, and a passion for service are required.

What competencies are necessary for success in this role?

Collaboration, personal effectiveness and communication, openness to personal development, business orientation, and technical skills are necessary competencies.

Is previous experience in the same role mandatory?

Yes, professional experience in the same role is required for this position.

Where is the workplace located?

The workplace is located at Hotel De Russie, Via del Babuino 9, 00187 Roma.

How can I apply for the Hostess/Host position?

You can apply by forwarding your CV with full details and enclosing approval to process personal data according to local privacy laws and standards (d.lgs. 196/03).

Is knowledge of a specific restaurant management software required?

Yes, knowledge of F&B management software, such as Quadranet, is required for the position.

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Rocco Forte Hotels

Travel & Leisure
Industry
1001-5000
Employees

Mission & Purpose

In much more than a name, Rocco Forte Hotels is the #ForteFamily. At its head are Sir Rocco, his sister Olga and his three children. Behind it are four generations of Forte hoteliers. It is in every way a family business; a shared love evident in every Rocco Forte Hotel – each exuding the Forte’s innate Anglo-Italian style, sophistication, and warmth. And each welcoming you as a guest of the family. Rocco Forte Hotels presently has 16 luxury properties 12 leading destinations. Each hotel exudes the Forte philosophy: open, intuitive service; airy, elegant design that speaks to its location; exceptional offerings in food, drink, spas and experiences; and a signature Anglo-Italian style, sophistication and warmth. Our properties are supported by our central support office located on Jermyn Street in the heart of London. Our team is a family of individuals, with a family of hoteliers that care, at the head of the company. Together we are generous, open and genuine in spirit, with our guests and with one another. At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits.