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Hostess - Sand & Koal

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You should have previous luxury hotel experience, ideally in a similar role, along with strong communication and customer service skills. Additional language proficiency is a plus.
  • You will set up and maintain the dining area, greet and seat guests, manage bookings, handle guest feedback, assist in service, and ensure cleanliness and grooming standards are met.

Requirements

  • Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
  • Strong communication and customer service skills.
  • Additional language will be a plus.

Responsibilities

  • During the opening procedure, ensure that the table top set up is set according to the restaurant's requirements.
  • Ensure that all tabletop items are clean and in good repair.
  • Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
  • Clean chair/sofa cushions.
  • Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
  • Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
  • Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
  • Assist with service as required by the Restaurant Manager.
  • Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
  • Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
  • During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
  • To be present in the restaurant during service hours.
  • Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
  • Assist Restaurant Manager in maintaining all guest history records.
  • Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
  • To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.

FAQs

What are the main responsibilities of a Hostess at Sand & Koal?

The main responsibilities include ensuring proper tabletop setup, greeting and seating guests, handling telephone bookings, maintaining cleanliness of tabletop items and restaurant areas, and assisting the Restaurant Manager with various tasks.

Is previous experience required for this position?

Yes, previous experience in a similar role at a luxury hotel is preferred, and resort experience is a plus.

What skills are essential for this role?

Strong communication and customer service skills are essential for this role, and knowledge of additional languages will be a plus.

Are there any specific standards I need to adhere to while working?

Yes, all duties must be performed according to the standards set by Emirates Palace Mandarin Oriental, including cleanliness and guest interaction.

Do I need to attend meetings or training sessions?

Yes, attendance at communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager is necessary.

What should I do if a guest has a complaint?

You should inform the Restaurant Manager and Assistant Restaurant Manager of all guest comments and complaints as part of your responsibilities.

Is there a dress code or uniform requirements?

Yes, you are expected to keep your uniform neat and clean and ensure that personal grooming and hygiene are in line with the standards set by Emirates Palace Mandarin Oriental.

Will I have a role in managing reservations for the restaurant?

Yes, handling all telephone bookings and inquiries is one of the key responsibilities of the Hostess position.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.