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Hotel night shift leader / 7278 - The Old Borough, Swords

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J D Wetherspoon

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You need strong customer service skills, good conversational English, confidence in emergencies, and a local residence with proof of UK work eligibility. Must be over 18.
  • You will ensure excellent customer service, oversee hotel safety, handle reservations, complete security checks, maintain duty logs, and adhere to licensing, health, and safety regulations.

Requirements

  • Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
  • Professional and well presented, you should have good conversational english and an excellent customer service focus.
  • The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do.
  • You should respond well to pressure and be confident in handling people in emergency or conflict situations.
  • You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.
  • You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.

Responsibilities

  • Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
  • You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries.
  • You will also complete hourly security checks and be responsible for evacuation in cases of emergency.
  • The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents.
  • Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.

FAQs

What are the main responsibilities of the Hotel Night Shift Leader?

The main responsibilities include maintaining excellent customer service standards, overseeing fire safety, handling reservations and inquiries, completing hourly security checks, managing emergency evacuations, and maintaining accurate records in the duty manager logbook.

What are the working hours for this position?

The working hours are from 23:30 to 6:00, 7 days a week, totaling 21 hours per week.

Is experience in customer service required for this role?

Yes, an excellent customer service focus and the ability to communicate effectively with people at all levels are essential for this role.

Do I need to be over 18 to apply for this position?

Yes, you must be over 18 to work in the hotels; however, there may be other positions available for younger applicants in kitchen or floor staff roles.

Is there a requirement regarding location for applicants?

Yes, applicants must have a fixed place of residence reasonably close to the pub.

What qualifications or skills are required for this job?

You should have good conversational English, a customer service focus, self-motivation, enthusiasm, and the ability to handle people in emergency or conflict situations.

Is Wetherspoon an inclusive workplace?

Yes, Wetherspoon promotes an inclusive working environment where everyone is welcome, regardless of background, preferences, or beliefs.

Are there any legal or regulatory compliance requirements for this role?

Yes, full adherence to licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety is required.

What should I do if I want to apply for a job at Wetherspoon but I'm under 18?

If you are under 18, you can search for kitchen or floor staff vacancies that may be available.

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J D Wetherspoon

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Our founder and chairman, Tim Martin, set up J D Wetherspoon in 1979. Why ‘J D Wetherspoon’? Because ‘J D’ form the initials of Sheriff JD Hogg from The Dukes of Hazzard TV series, of course, while Mr Wetherspoon was one of Tim’s teachers in New Zealand! In addition to our Wetherspoon pubs, we also run Lloyds No.1 bars – the same great standards and value, but with music. We also have Wetherspoon hotels – quality accommodation, at great prices. Starting with a single pub, Tim stood behind the bar and approached the difficult learning curve of running a pub, while gaining an appreciation of the importance of thousands of baby steps and small improvements which make a business successful. This same ethos stands as true today as it did back in 1979 – and Tim characterises his business by adopting a very democratic approach to running the pubs, creating an inclusive environment for all staff to be involved in changes and ideas. Tim believes that fixing small things and making small improvements are more important in a company than the more grandiose schemes which might attract the attention of the media or the stock market. He also tries to ensure that big ideas emanating from the board or senior managers are subjected to a ‘sense test’, by being put forward at weekly meetings to a wide range of staff. This helps to prevent his and others’ flights of fancy from being adopted simply because they are from directors. Tim also understands that pubs are run by managers and are about people; so, every week, he still pounds the beat, visiting numerous pubs, looking at the smallest details, talking to customers and ensuring that the business is always seeking to move forward.