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Hotel night shift leader / 7381 - Keavan`s Port Hotel, Camden Street

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J D Wetherspoon

Aug 20

  • Job
    Full-time
    Junior & Mid Level
  • Dublin

AI generated summary

  • You must be well-presented, self-motivated, and confident, with excellent English and customer service skills. Must handle pressure, emergencies, and conflicts, and live nearby. Over 18 and right to work in the UK.
  • You will ensure excellent customer service, manage hotel operations overnight, conduct security checks, maintain logs, handle emergencies, and comply with safety and licensing regulations.

Requirements

  • - Professional and well presented
  • - Good conversational English
  • - Excellent customer service focus
  • - Ability to communicate with people at all levels
  • - Self-motivated
  • - High level of enthusiasm
  • - Ability to respond well to pressure
  • - Confident in handling people in emergency or conflict situations
  • - Fixed place of residence reasonably close to the pub
  • - Proof of right to work in the UK
  • - Must be over 18 to work in our hotels

Responsibilities

  • Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
  • You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries.
  • You will also complete hourly security checks and be responsible for evacuation in cases of emergency.
  • The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents.
  • Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.

FAQs

What are the main responsibilities of a Hotel Night Shift Leader?

The main responsibilities include maintaining excellent customer service standards, ensuring fire safety, handling reservations and enquiries, completing hourly security checks, managing emergency evacuations, and keeping accurate records in the duty manager logbook.

What are the working hours for this position?

The position requires 30 hours per week, with shifts running from 23:00 to 7:00 on each day from Monday to Sunday.

Is previous experience required for this role?

Previous experience in a customer service role or hospitality is preferred but not explicitly stated as a requirement.

What qualities are important for a Hotel Night Shift Leader?

Important qualities include excellent conversational English, strong customer service focus, ability to communicate with people at all levels, self-motivation, enthusiasm, ability to handle pressure, and confidence in emergency or conflict situations.

Do I need to be over 18 to apply for this position?

Yes, applicants must be over 18 to work in the hotel; however, younger individuals may find opportunities in kitchen or floor staff vacancies.

Is there any support for a diverse work environment?

Yes, Wetherspoon promotes an inclusive working environment where everyone is welcome, ensuring that all employees feel comfortable being themselves.

What are the licensing and safety requirements for this role?

Full adherence to licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety is required for this role.

Is a fixed place of residence required for this position?

Yes, candidates must have a fixed place of residence reasonably close to the pub/hotel.

Will training be provided for this role?

Yes, the company ensures that you will have the skills and knowledge needed for a great career with them, indicating that training will be provided.

Is there a probation period for this position?

The job description does not specify a probation period, so it's advisable to inquire during the application process.

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J D Wetherspoon

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Our founder and chairman, Tim Martin, set up J D Wetherspoon in 1979. Why ‘J D Wetherspoon’? Because ‘J D’ form the initials of Sheriff JD Hogg from The Dukes of Hazzard TV series, of course, while Mr Wetherspoon was one of Tim’s teachers in New Zealand! In addition to our Wetherspoon pubs, we also run Lloyds No.1 bars – the same great standards and value, but with music. We also have Wetherspoon hotels – quality accommodation, at great prices. Starting with a single pub, Tim stood behind the bar and approached the difficult learning curve of running a pub, while gaining an appreciation of the importance of thousands of baby steps and small improvements which make a business successful. This same ethos stands as true today as it did back in 1979 – and Tim characterises his business by adopting a very democratic approach to running the pubs, creating an inclusive environment for all staff to be involved in changes and ideas. Tim believes that fixing small things and making small improvements are more important in a company than the more grandiose schemes which might attract the attention of the media or the stock market. He also tries to ensure that big ideas emanating from the board or senior managers are subjected to a ‘sense test’, by being put forward at weekly meetings to a wide range of staff. This helps to prevent his and others’ flights of fancy from being adopted simply because they are from directors. Tim also understands that pubs are run by managers and are about people; so, every week, he still pounds the beat, visiting numerous pubs, looking at the smallest details, talking to customers and ensuring that the business is always seeking to move forward.