Housekeeper

Rosewood Hotel Group

1mo ago

Job
Full-time
Junior Level
Hospitality & Retail
Facilities Management
Abu Dhabi

AI generated summary

You need at least one year of hotel cleaning experience, a high school diploma, attention to detail, good judgment, English proficiency, physical stamina, and knowledge of cleaning supplies.
You will clean and maintain guest rooms, adhering to standards, using correct chemicals, handling supplies, inspecting furniture, addressing guest complaints, and reporting issues to ensure satisfaction.

Requirements

Experience: Minimum one years’ experience cleaning hotel guest rooms.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis following the LQA and Brand standards in every task daily
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority / assignment.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in check-out rooms and remove items left by guests inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, VCR, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
Remove trash, debris and cobwebs from balcony/patio.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet in guest room.
Spray room with deodorizer.
Update status of rooms cleaned on assignment sheet
Return and restock cart at end of shift.
Empty vacuum bag and wipe vacuum clean.
Ensure security of any assigned guest room keys.
Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items from guest rooms to the Supervisor.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
All other duties as required by Supervisor / Managers

FAQs

What is the primary responsibility of a housekeeper at Rosewood Abu Dhabi?

The primary responsibility of a housekeeper is to clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness and handling guest requests or complaints.

Is this position full-time or part-time?

This position is a full-time permanent role.

Where is the job located?

The job is located at Rosewood Abu Dhabi on Al Maryah Island in Abu Dhabi, United Arab Emirates.

What qualifications are required for this housekeeper position?

A minimum of one year's experience cleaning hotel guest rooms is required, along with a high school diploma.

Are there any language requirements for this job?

Yes, the ability to speak, read, and write English is required, and fluency in other languages is preferred.

What physical requirements are associated with the housekeeper role?

The role requires physical exertion, the ability to endure various physical movements, remain stationary at times, and satisfactorily communicate with guests and coworkers.

What skills are necessary for this position?

Candidates must have attention to detail, speed and accuracy, problem-solving abilities, the ability to work cohesively in a team, and knowledge of proper chemical handling procedures.

Do housekeepers need any specific licenses or certifications?

No specific licenses or certifications are required for this position.

What should a housekeeper do if they find damaged furniture in a guest room?

They should report any damages to the supervisor immediately.

Is there a requirement for handling guest complaints?

Yes, housekeepers are expected to handle guest complaints by following the established six-step procedures to ensure guest satisfaction.

Rosewood Hotel Group

Retail & Consumer Goods

Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.