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Housekeeping Attendant at Waldorf Astoria Dubai International Financial Centre

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Hilton

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Hospitality & Retail
    Facilities Management
  • Dubai

AI generated summary

  • You need strong planning, communication, and interpersonal skills, laundry experience, computer proficiency, attention to detail, a positive attitude, and luxury hospitality background.
  • You will maintain high housekeeping standards, ensure guest satisfaction, manage laundry operations, oversee team performance, and handle guest requests and uniforms efficiently.

Requirements

  • Planning and organizing
  • Excellent oral and written communication
  • Previous experience in Laundry
  • Excellent interpersonal skills
  • Excellent eye for details
  • Think outside the box
  • Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
  • Committed to delivering a high level of customer service
  • Excellent standards of cleanliness
  • Luxury hospitality experience in a similar role
  • Ability to work in a team
  • Positive Attitude

Responsibilities

  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
  • Provide excellent guest service
  • Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
  • Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
  • Control makes monthly Lost and Found and donations
  • Check the uniforms and send for cleaning and / or repair
  • Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
  • Makes daily guest clothing release of guests that use the laundry service
  • Makes monthly closing of Laundry expenses and provision of same
  • Replaces (a) Laundry Attendant in case of holidays, days off or absences

FAQs

What are the primary responsibilities of a Housekeeping Attendant at Waldorf Astoria Dubai International Financial Centre?

The primary responsibilities include ensuring high operating standards in housekeeping and laundry, monitoring team performance, providing excellent guest service, managing room availability, overseeing controls of the housekeeping department, checking guest information in CRM, coordinating special requests, and handling lost and found items.

Is previous experience in laundry or housekeeping required for this position?

Yes, previous experience in laundry is highly preferred, along with a background in housekeeping.

What skills are essential for succeeding in this role?

Essential skills include planning and organizing, excellent oral and written communication, interpersonal skills, attention to detail, problem-solving abilities, and proficiency with computers and Microsoft Office.

What type of work environment can I expect at Waldorf Astoria Hotels & Resorts?

You can expect an exceptional environment that emphasizes personalized attention and a high level of customer service, characterized by True Waldorf Service.

Is luxury hospitality experience beneficial for this position?

Yes, having luxury hospitality experience in a similar role is advantageous and may enhance your application for the position.

What qualities are we looking for in a candidate?

We are looking for candidates who are committed to delivering high levels of customer service, have a positive attitude, and can work effectively within a team.

What is the approach to guest service at Waldorf Astoria?

The approach to guest service is focused on providing personalized attention and creating singular experiences through exceptional service that caters to each guest’s unique needs.

Will I be required to work in a team?

Yes, a Housekeeping Attendant is always expected to work on behalf of the guests and collaborate with other team members.

What measures are in place for the management of uniforms?

Housekeeping Attendants are responsible for checking the uniforms and arranging for cleaning or repairs as needed.

What should I do if I have questions about the application process?

If you have any questions about the application process, it's best to reach out directly to the HR or recruiting team at Waldorf Astoria Dubai International Financial Centre for guidance.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay