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HOUSEKEEPING TEAM LEADER

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ANdAZ

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    Facilities Management
  • Amsterdam

AI generated summary

  • You should have prior Rooms department experience, good English (Dutch preferred), team spirit, basic Opera/HotSos skills, and EU work eligibility. Passion for hospitality is essential!
  • You will supervise the Housekeeping team, ensure cleanliness standards, manage linens, conduct briefings, maximize productivity, oversee team appearance, and develop employee skills through training.

Requirements

  • Previous experience in the Rooms department, ideally in a similar position within a Hotel;
  • Good communication skills in English and, preferably, in Dutch as well;
  • You love being part of a big team, being encouraging, motivating and energetic;
  • Knowledge of Opera and HotSos is welcome, as well as ability to work with Word and Excel;
  • You are legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
  • You love the world of hospitality, with all its quirks and excitement!

Responsibilities

  • Supervising and coordinating the activities of the Housekeeping team
  • Ensuring team delivers the brand promise and provides exceptional guest service at all times
  • Examining all guest rooms, to ensure they are cleaned in accordance to the hotel’s standards
  • Ensuring all linens are handled and processed according to their priority and standards
  • Conducting briefings on room occupancy, daily events, and special attention that may be needed
  • Maximizing employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling, to meet the financial goals of the business as well as the expectations of the guests
  • Overseeing the punctuality and appearance of the team, ensuring they wear the correct uniform and maintain a high standard of personal appearance and hygiene, as per Hotel’s standards
  • Maximizing the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring

FAQs

What does the Housekeeping Team Leader role entail?

The Housekeeping Team Leader is responsible for supervising and coordinating the activities of the Housekeeping team, ensuring exceptional guest service, examining guest rooms for cleanliness, conducting briefings, maximizing employee productivity, and overseeing team appearance and punctuality.

What kind of experience is required for this position?

Previous experience in the Rooms department, ideally in a similar position within a hotel, is required.

What languages do I need to speak?

Good communication skills in English are required, and knowledge of Dutch is preferred.

Is experience with specific software necessary?

Familiarity with Opera and HotSos is welcomed, as well as the ability to work with Word and Excel.

What are the advantages of working for Andaz Amsterdam Prinsengracht?

Employees enjoy perks like 12 free nights at Hyatt hotels globally, discounts at F&B outlets and spa, a guest experience with a complimentary overnight stay, travel allowances, uniform provision, and 25 vacation days.

Does the position require a specific type of work permit?

Yes, candidates must be legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit, as we do not assist with visa or permit applications.

What kind of team environment can I expect?

You can expect to be part of a big team where encouragement, motivation, and energy are valued, with a focus on diversity and inclusion.

Are there opportunities for personal development?

Yes, Hyatt offers a personal development plan, a wide range of development tools including E-Learnings and classroom sessions, and the possibility of international transfer experience.

What kind of wellbeing initiatives are available for employees?

The hotel provides access to the “Headspace App” for mental wellbeing, social activities, team-building outings, sports/wellbeing activities, and gym access.

How does Hyatt approach diversity and inclusion?

Hyatt focuses on creating a culture of opportunity for all through employee support groups, workshops, and trainings aimed at promoting diversity, equity, and inclusion within the team.

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ANdAZ

Travel & Leisure
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Andaz represents a refreshing take on the boutique-style hotel. The atmosphere at Andaz is vibrant yet relaxed. Each hotel reflects the unique cultural scene and spirit of the surrounding neighborhood. In addition to friendly and uncomplicated service, signature Andaz elements include a personalized arrival experience, complimentary amenities in every room, the Andaz Studio – an informal meeting space designed to inspire and engage – and a bar/restaurant that attracts local residents as well as visiting guests. Andaz hotels and services have been created to reflect the personal preferences of today’s individual business and leisure traveler. Andaz also serves small creative meetings and other types of gatherings that call for a casual and stylish setting.